El Pollo Loco

Terrible portions and missing cheese and avocado.? Smh This is a double chicken tostada salad?? Second visit 1/24/21: Once again missing avacado and cheese. Seems to be the same ingredients missing every time. What’s wrong with this location?? Doing this on purpose is the only thing that comes to mind. Second picture is from today.

I don’t think I will be going back to this place, I was on the drive thru for over 45 minutes, although there were only a few cars, unfortunately I was stuck and couldn’t leave, just when there was only a car ahead of me, an employee came to inform me that they had ran out of chicken and that it was going to take 45 minutes to 1 hour if I wanted to order some, I was like WTH, why didn’t someone came to tell us this before. so the person in front of me and all the people behind us wasted over 45 minutes for nothing.

Good food friendly employees. Parking is midsize but be aware it's a one way in one way out spot. I just noticed they have kiosks so you take your time ordering and it's very easy to use with pictures. During lunch hour and dinner hour it gets very busy in there. Do the fact it's next to the mall and there's a couple hotels around there. And please do us a favor when you're exiting with your car stay on the far right. one car stayed in the middle waiting for the light to turn green and it just cost big traffic on both ends ><.

If you ask for an extra cilantro dressing they'll give you 2 little cups which equall the normal size even after I told them I would pay extra if I had to...2nd day I've asked and the first time I was told it was in the bag and when I got to work there was none ...i would rather want them to tell me we can't give an extra dressing .. But why lie, they are savages

I'm always on hurry... I like to order from the app..(there it's no difference now) becuse always get something wrong when order drive trhu. Like I ask for beans and get rice (most of the time) not only once ... Also they forget to put forks on the bag,Receipt. And drink.. Today I paid Xtra for large drink and don't get noting at all. Food is good but they need check if the order its complete before take it to the customer