Chipotle Mexican Grill

4/14/22 9:30pm, my daughter and I ordered online. It said pick up at 9:40. So we tried and they were all laughing and talking while we waited for our food. One girl had hickies all over her neck. Finally got our food at 9:50 incomplete and cold. I got a bowl of hard chicken. Guacamole that had hardened on the top and half the ingredients missing from our dishes that we paid for. Nice service kids.

Food is great. However, you have a lot of folks rubbing their noses and playing with their hair. The gloves dont get changed to often and there's a lot of cross touching of surfaces and objects. The only times they change gloves are when there is no line and waiting for a customer comes in then they put in the gloves. If anything, I feel chipotle should really use some sort of transparent mouth and nose protection as the food containers are open faced and exposed to the food tenders. A lot of young folks work here and I respect their work but often times, the young staff miss some protocols.

I’ve never encountered such atrocious service in my life. The staff is just hanging out talking to one another, having a laugh. They can see there are customer waiting, and they just keep talking out loud for the entire restaurant to hear gossip about old employees. After finally getting the attention of the server that had his back turned to me, I couldn’t believe I had to ask for more beans and meat. This place is a proper farce. And they have no coins? Ever? This is the 7th time I’ve been to chipotle. And the experience has actually continually gotten worse. The only reason I kept coming back is that it’s the only place open after I finish work. I’d rather eat at a gas station. I’ve never experienced such awful service.

I don’t understand how 6 months later possibly longer, there is still a “coin shortage” and every other business i have ever been to rounds it up, but at this business they just tell you they don’t do that.. just seems a little sketchy to me. also the only business that i have been to anyway that is even still having that problem! we pay enough for the expensive food like why ya gotta take more money from us!? just seems very weird to me so try to pay with a card if you go to this chipotle!

Quality has completely gone down hill. We order 2 chicken quesadillas with sides. The sides were half full and each quesadilla had only a few pieces of chicken and some cheese - the tortilla was just folded over multiple times which no ingredients inside. For ~$15 per meal I would expect appropriate portions and better quality control.