Oak Mill Bakery

Oak mill has been my husband’s family tradition since the 90s and him and I have been visiting all the way from Grayslake since 2012. After getting an email back from them today and waiting for the response for over 2 weeks after the incident and calling and waiting and they almost never pick up their phone, we decided to not carry on the family tradition with our kids. We tried looking past the awful service, to them making a NASTY cake that the family could not eat,spat out and having to throw in the trash, after waiting and playing their game to just get a response back to get a refund or credit for next time. I was even told I would be refunded 2 weeks ago that never happened...(so I was lied to over the phone) so I had to call back to ask where my refund is. Nobody knew anything and never got a call back. After playing back and forth then adding insult to injury to saying they cannot offer anything of the sort and said to “try a different cake next time your family will like instead”.... what? Devils food cake with Nutella mouse? What European family(kids) won’t eat chocolate and Nutella? We pray for your bakeries struggles and Godspeed. .

I ordered a Poznansky cake for Thanksgiving. I have been eating this cake for many years. I am extremely disappointed that the dough of this cake was changed to a dry and almost tasteless cake. Thank goodness the cream was still the same. I will not buy this cake again until it returns to the previous recipe.

If I could give 0 stars I would.I don’t like to be on media and give reviews but today I was kindly transferred from one of the store locations to the main office and whoever asked the phone (forgot the name started with d) was very disrespectful to me. It seemed like she didn’t want to work there. Hopefully this is brought to someones attention because they will be loosing very rapidly!

Great staff with GREAT food. My wife and I got our wedding cake here just over a year ago and have not stopped coming back. The breakfast options are great and their sandwiches and salads are an easy choice for lunch or dinner. I HIGHLY suggest including the bacon in some way with your meal. See you soon.