Buffalo Wild Wings

I'm not one to complain. In actuality this is my first. My wings were burnt and tasted bad like either the grease was old or they just burnt the wings. My french fries and fried pickles were fine but the wings were definitely burnt. I have never called to complain until tonight and was told by Nichole that I would be put on hold from a manager. 50 minutes later my call was disconnected with no answer upon trying to reconnect. I spent $72.00 on my purchase and won't be ordering from them again.

I recognize with the pandemic it is very hard to run full staffed, servers and cooks that do their job deserve the recognition and praise, because it's a tough industry regardless. But today was redicoulus. Already operating at limited seating, so no where near as packed as one would usually expect, also after a standard "lunch" time period so in spite of being low staffed, nothing that couldn't have been managed by 3-4 properly trained people. This is also not a situation of someone being triple sat etc. 15+ minutes before someone stopped by to tell us the server would be around shortly. 20 minutes before we were able to even order our drinks (we put our food order in at the same time) and had to repeat ourselves multiple times. Food was bland, wings over cooked, the child in the party received their food last, (at 40+ minutes) the side for the kids meal was served in a sauce ramiken and consisted of literally 4 slices of Mandarin oranges (some side, I thought those usually came in a bowl?) The child's drink was served in a can rather than a cup with straw and we were charged extra for asking for a second can so we could actually fill up the said kids cup we specifically needed to ask for. Refills were slow and incorrect. We were surrounded the entire time we were there with dirty unbussed tables. The bill came, Un-itemized and the card was ran before we were provided with the actual balance due. I realize the card should not have been provided in the first place but when we made it clear we wanted the check, she just took it off the table. Upon bringing this up with the (very polite and "with it" manager....?) It came back to us corrected (for less than the initial charge amount) and then with another % off for the bad service. I appreciate that the individual who was acting as a manager (unknown if it really was or not) tried to make it right, I recognize that. BUT the person managing should have recognized our server was not ready to be taking tables, and should have still been shadowing. If you are understaffed, I get it. But don't put your people in positions they are not ready for, that just makes it worse. Worst experience I have ever had at this location. I might try it again in another year or two but will not be back in the near future. I wish the server we had the best of luck, and opportunities to improve. I hope at least today was a learning opportunity, but also, shady AF for running a card without providing a balance first, let alone an unitemized receipt for the wrong true balance. What else am I supposed to think about that?

Called ahead to see how long of a wait for two people. They stated they didn't have a wait. When I got there I asked the gentleman at the counter if there was a wait for two people. He grunted, gave me an exasperated look and said he'd have to check. He went in to the kitchen to check. After two minutes he didn't come back and we left.

First off they took us to a table with 3 chairs and their was 6 of us then we had to maneuver all the way across to a table with benches never got our high chair and then the waitress was in a bad mood messed up our order other tables that got their after us we’re taken care of right away. Just a lot of things went wrong they weren’t even busy at all maybe because were Hispanic and she was in a bad mood I work as a waiter as well and I do a heck of a job compared.

Poor customer service. We get places are short staffed and can get slammed, but just to acknowledge you is not that difficult. Appears to be at this location. Went to open seating in bar the place was 1/2 empty. After 15 minutes got up and walked out. Only then did one of the 6 people we saw said “you leaving?” We are very patient and tip well, but to have 6 staff walk past you and not say a word!! Not even we’ll be with you shortly. Poor management!