Cheng's Garden

I ordered food thru door dash.. watched 1.5 hrs .. I called . They hung up.. I called after 2 hours.. they do their own deliveries do you cant complain thru door dash or get a refund .. the lady at the restaurant told me to call Uber eats and cancel your order. I have no refund and no food.. this was the most ridiculous place ever !!!!

Please do NOT eat here. Placed an order online at 8:40pm for delivery. Didn’t receive it by 9:30 so called them because they close at 10. They asked how the order was placed and didn’t even realize we placed the order in the first place. Called at 10:08 to cancel the food, was hung up on after requesting a refund and stating to cancel the delivery. Received the food at 10:25, after calling them twice and being told “it’s on the way”. Food arrived, wasn’t even correct. Driver requested a tip, you’re kidding right? Called to request a refund and was told we’d get back $17 of our $54 order. Whatever. Then they called us back and said if we want full refund “we’re going to come get the food”. Fine by me. Called and they said they couldn’t do a refund tonight, have to do it tomorrow. Highly doubt I’ll see any refund. Terrible customer service. Never going back.

Food is good but will not order from here again. I called at 5:13pm for dinner delivery order. Girl took my order fine and said 70-75 minutes for order to get to my place. I said no thanks that’s too long. She said when would you want it by? I said if you can have it here by 6pm I would keep my order. She says no problem I’ll call my driver and tell him. Then she pushed for getting my credit card info to complete the order. 6:15pm rolls around, I call back get the same girl on phone. She confirmed my order and address and says yes it was estimated to be 70-75 minutes. I reminded her she said 6pm. She acted like that conversation never took place and said the driver was in my neighborhood. I told her I would cancel my order if not here in next 10 mins. She said good bye and that was end of call. 6:32pm comes, over the original 75 mins estimate, I call a 3rd time and request to cancel order as this time I am already on to plan B of frozen pizza for my 3 kids. She tries everything not for me to cancel, puts me on hold for 3 minutes and says ok order is canceled and refunded. I say thanks. 3 mins later, guys shows up with the food. I tell him already canceled order. He politely told me to take it anyways and apologized for being so late. That was nice but at that point didn’t really want it as we had other food going and the delivery food was not hot and fresh either. Here we are 6 days later and I am still charged full price. Never ordering from this place again.