Sonic Drive-in

I went in during a rush, so I understood that there was going to be a little wait time. But Ken helped me all along the way, with making sure I had everything ordered and getting my Onecard to work. My food also came out sooner than I thought. Everything was fresh when I received it. 10/10 would totally recommend 😊

If I can give them a zero starts out of ten then I would. I can’t believe that I’ve been standing here in the hot lobby waiting to be served a single corn dog and a medium blue raspberry slushy. You would not believe how long it took me to receive my order on a slow day. It took over 30 minutes!! I left there absolutely furious in the fact that took so long for something so fast and simple to make. I hope you take my advice of not going to sonic of dekalb and instead go to any of the other fast food areas around unless you would like to have your time wasted. One thing I should add though is that the cashier was very nice. It’s the cooks that need to stop standing around talking, and instead do what they are getting paid to do. This place would be great if only they had a strong affirmative manager.

It took way too long for the person Infront of me to finally order. The best part is he never talked to the person running the register because he was taking so damn long. He just went to the Jersey Mike's down the road and everyone behind him followed. Not to mention the floors were so unbelievably filthy and sticky

Very poor service. The drive thru had a few cars in, maybe 5, it so I pulled up to a kiosk instead. Due to the drive thru line a staff member told me the wait would be 5-10 minutes. I didn't mind that. What I did mind was waiting for someone to get back to me after 20 minutes. I pressed the call button again and waited another 20 minutes but no one answered. It took forever to get out of the parking spot since more cars kept pulling into the drive thru and blocked me in. So I guess the moral is: don't bother with the kiosks and good luck getting someone to take your order.

I used the app to pay ahead and pick up my order on time. Or so I assumed. My order was supposed to be ready at 6:11 pm and I made it exactly then. Pulled into stall 4 checked in and waited. Oh and waited, and waited. The screen said your order is being made in kitchen. Literally 6:51 pm the screen clears and my order disappears. I pressed the button and expressed how I’ve been waited over 40 mins and all I was told was there was a lot going on and they didn’t have any idea when my order would be ready. I literally ordered two slushy drinks and one shake. Three drinks total! Over 40 mins and no order. I ended up leaving at this point and just called the customer service complaint line. Such a bummer but I unfortunately will not give this location another try.

Just went through a drive-thru cuz I had an online order for two ice creams. There was four cars in front of me and I asked the guy at the window if my ice cream was ready he said yes. The lobby was closed so I asked him if he could just run them out to one of the stalls he said yes. After about 9 minutes he comes outside with my ice cream I drove around the building and all the cars have been served. They're just lazy