Tim Hortons

Staff was very pleasant, but they were out of plain bagels for my order at 6:50am. I was sad because bagel sandwiches were on sale 2 for $4. She offered me my choice of bread for the same price. I ended up with an English muffin that I felt was a little overcooked, but good service goes a long way in my world. I will visit this store again when I'm in the area without hesitation.

I ordered a everything bagel with cream cheese for breakfast this morning. The parking lot and the drive thru were not backed, so the rush wasn't a factor, but my everything bagel had barely any cream cheese (like it didn't even cover half of one side of the bagel and there was a tiny bit that covered like a half dollar size on the other) I paid extra money for cream cheese. Any customer would react the same way I am right now. I am thoroughly disappointed.

When I arrived the want who took my order was rude. When I ordered my food they didn't have anything available and it was only 7:40 am! When I paid for my drink the only thing I could order she turned and yelled "I just got an order for a Carmel macchiato I don't know how to make it." She took the man behind me order, was rude to him. I continues to patiently wait. She finally realized almost 6 minutes after I ordered that I still did not have my drink. Then the other staff directed her how to make my drink.. At point she stated that they was no way she could get all three pumps of Carmel syrup in the cop. I left ten minutes later! First sip told me it was wrong!!! There is an over whelming bitter burnt taste! This is my second time ever at a Tim Hortons and it was horrible!

I hate that this is the closest Tim Hortons to my house because I love the coffee and breakfast, but hate the customer service and sense of urgency the employees at this location provide. I almost never write poor reviews because I've worked in customer service and I know how difficult it can be sometimes. I've given this you Hortons more chances then they deserve, thinking the next time will be different or better each time I go. I will never give this location my business again. Today I sat in the drive thru waiting to order with NO ONE in front of me while the employee working the drive thru let me know she's be with me in a minute. Five minutes later, she still hadn't acknowledged me so I drove off. The customer service here EVERY time I've gone has been less than friendly. I'd rather drive 10 minutes out of my way than go to this Tim Hortons ever again.

I went through the drive-thru ordered a caramel latte and I had to tell the manager working at the window how to make it. she didn't put the whipped cream on or the caramel on the top I paid almost $4 for a drink that was not made correctly. She told me she wasn't familiar with the drinks but she was happy to tell me her uncle was the store manager and then I can talk to him. Aren't their policies for family working together in management? Through the window you can see that the team was stressed in a hurry and unprofessional just like the manager that was running the store at that time! I live in the city of Riverside and I will truly share my story with everyone else around I won't be back!

On my way back to Ft. Mitchell, KY I saw a sign for a Tim Horton. We love & miss their coffee & a couple of other items. I stopped to surprise my sons with cups of coffee. I not only got them the coffee they like, but bought a bag of their dark roast, timbits (grandkid love), & a fruit explosion muffin(I love). The gal(Kat) was so sweet as I tried to think of all the things I wanted to get since the Tim Horton we had closed. I couldn't get their wonderful breakfast wrap that I so enjoy because it was late afternoon not morning time. Darryl that worked there saw me start to gather up the coffees & my bag of goodies & quickly offered to help get my stuff to my car. I went into the store as I didn't want to tie up the drive thru. Those 2 employees go above & beyond to help customers. I will definitely stop whenever I am traveling on I75 at the 58 exit for this Tim Horton!!! I just wish they were near me so I could go on a regular basis. If you are ever in the area, stop & try their coffee & other items. Oh, my sons were thrilled I got them coffee at Tim Hortons & I enjoyed my fruit explosion muffin.