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Google reviews
Haven't had a Wendy's single in quite some time since most stores close early. We stopped in Danville Ky while driving through. The burgers were way over cooked and dry. Fries were okay but would have been better if they were hot. It'll be awhile until I try Wendy's again🙁
Google
We quit coming here due to on multiple occasions it taking 45+ mins to get a curbside order. And that's not to mention missing items and cold food.
Gave it a shot again recently, and it had improved. But now I'm writing this after sitting and waiting on an order for over 30 mins.
Update:
Went inside to see if our order was ready, and it was. It had obviously just been sitting out for some time. At this point I was informed by the cashier that "Next time you should just come in because we don't know what car to bring the food to."
There are 3 curbside parking spaces... If you can't figure out which car out of 3 is waiting for their food...
I responded "That defeats the purpose of curbside."
I also contacted the manager, because I thought that this excuse was absurd. The appropriate response to a frustrated customer is "sorry for your wait and inconvenience, here's a Jr frosty" or whatever. Any sort of apology would have been better than blaming me for not just coming in.
BUT. The manager also doubled down on it being MY FAULT that they didn't know when to bring the food out. The store was empty. We watch 4 people go on smoke breaks. 2 of the curbside parking spaces were taken by employees. There is literally no excuse besides negligent laziness as to why a car could sit in the only available curbside space and be completely ignored.
"The computer doesn't tell us what car you drive or when you get here."
Bull.
I've picked up curbside a dozen times without issue here. This is a YOU problem.
I can forgive bad employees, because they're bred by neglectful, lazy management.
Anyways, we won't be eating here again.
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Google
I normally like Wendy's. I ordered a large fry and they gave me a small in a large container.... I went to say something and the kid agreed with me and told me if I could wait a bit he would give me a new order. Well .. I got hot fresh fries on top and a bunch of small bits and pieces that were cold and where the fryers clean out of the day
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Google
Asked for a salad with no cheese. They loaded it up with cheese. How hard is it to follow a simple direction?
Also, the fries were hard and tasted like they dumped all the salt in the world on them.
Google
May 19,2022
I was in drive thru placing my order with a female order taker. I requested an apple pecan chicken salad. I heard a male's voice talking to the order taker saying, "Let me see if we have any." So the female said, "We don't have any apple pecan chicken salad." I then advised her that I would like a Southwest salad. She asked me if I wanted crispy chicken because it would be a 5 min wait on grilled chicken. I told her I would wait for the grilled chicken. It's always a problem when ordering salads. I have placed orders in drive thru many times not get the right dressings and drive back across town to get the correct dressings without an apology or anything.
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Well dayshift at this location is good never any issues. Nightshift sucks foods taste bad comes to you cold and gives the wrong order Everytime. That heavy set dark headed girl has a nasty attitude giving dirty looks when you try to ask her something. They messed up my order I called all I got was attitudes from the manager. I won't get dinner from here. Dayshift rocks nightshift needs to be replaced.
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Google
I like the friendly and fast help i get there and the food is always fresh
Google
Got order totally wrong.Gave coupon back. Charged full price for 2 baconators. Had coupon buy one get 1 for a $1. Did not get drinks at all.
Google
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