Buffalo Wild Wings

So on 7-11-2022. Me and the wife had the day off and wanted to enjoy some b-dubs. We were seated a timely fashion. So we were off to great start. But, that's where the fun ended. Our server was had only one other couple besides us to wait on. I ordered cauliflower wings which had been waiting to do for a week. My beautiful wife ordered some type of wings a loaded tot. The server forgets she took our order. She submitted the order 12 min after she had taken it. But, wait here's the kicker. After waiting minutes the food comes out wrong. At that point I said we'll just pay for the drinks and leave.

An hour wait, cold wings, the cheese on the fries is hard and cold. Nobody did anything about the poor person getting sick at the table near us until I went to find someone! Multiple employees walked by and some even made faces. Nobody offered to move us or even said sorry! When I pointed all this out to the manager Gary he took $15 off an $95 bill and didn't even come back to the table!!! When I ask again to see him he was surprised I thought that was ridiculous and was extremely rude. He said his GM told him not to give us anything and I should be happy with $15!! The GM tried to tell me I needed to learn compassion (like your staff/management ignoring the sick girl). The food was cold and hard, this is not about compassion. I though the kitchen was busy and was being compassionate about the hour wait. Clearly the kitchen is not too busy if the food can sit long enough for the cheese to get hard. Never again!

They will not match the listed prices online and service seems very slow, which is odd for the low number of people in the restaurant at the time. The food came out over 90 minutes from ordering and cold. The manager came out and spoke to us just as the cold food arrived and wasn't of much help. This is just ridiculous. Will not be bad and wouldn't recommend this location to anyone. The waiting staff seems laid back and not overly busy so that doesn't seem to be the issue at the moment. Update. So they brought back our wings that we said was cold. And they were warm but it was very clear they were all microwaved... Especially because I had 1 wing I cut in half and it was still on the tray when it came back. So much for the fresh crisp wings.

Their wings are wonderful boneless & bone in but honey BBQ are the only "mild" it would be nice if there was more of a variety of mild wet & dry sauces, In that case I would definitely give them all 5 stars...and their specials on Tuesdays & Thursdays are a big hit. The atmosphere is good, I myself love the hand held games! Trivia is the best

This was the first time I had been there in probably over a year. The initial getting was unfriendly and almost as if we were annoying them. But our waitress was phenomenal. I only wish I had gotten her name to be able to share it here. She took excellent care of us, and we never waited longer than expected for anything.