Panda Express

Placed my order online at 4:35 pm. Order to be ready at 5:00 PM. Got to the store at 5:01 pm. Watched (3) guys walk past me and get in line to order in person. 15 minutes later I had no food, but the three guys who walked past me were leaving with the food they ordered in person. At 5:24 I got my food, and this is one of the better experiences I have had there. Manager needs to prioritize online ordering. You shouldn’t have to wait 24 minutes for food on an order that was placed before walk up customers. My receipt shows that the store printed my ticket to start filling my order at 4:52 pm which apparently isn’t enough time to fill 4 items.

Easy, fresh, fast, affordable. I order a bowl (1 entree) with vegetables instead of rice or the so-tempting chow mein. The vegetable mix has less variety than it used to, but is always fresh and any of the entrees have enough sauce so doesn't seem like rabbit food. Serving sizes are big and is plenty of calories like that even if I've bicycled to home depot from sf. (You can get half veggie half chow mein to compromise, even in the bowl size.) The system of walking in one door and out the other, and not lingering, leaves plenty of space for safety in my opinion but you can also order ahead and pick up at the door. ... I don't think fast food workers are paid enough to also judge them on personality, but I worry that this particular store might not have best work environment--other PE franchises seem to have happier employees...

In the past: The food tastes fine, but the workers are ALWAYS somewhat rude in that they are NOT friendly at all. I don't like their attitude of not being friendly. No hello. No thank you. No goodbye. Nothing. It's like they're prisoners. I rarely buy their food, because the workers appear to be sad, unfriendly, & there against their will. 1/15/20: I went back today. The workers were all happy & polite this time. This was the 1st time I engaged with positive attitude workers there. The food was fresh. I was happy!!! 10/10/20: the food was good & so was the service.

Now I remember why I don't come to this location the staff are very unwelcoming. In fact they didn't say more than three words during my last visit. I thought it was my turn so I walk up to the counter and say Hi but I guess I wasn't next because they were making to go orders but the woman behind the counter would not acknowledge me until she made about 5 to go orders then was snappy. I'm not a fan of paying to be treated poorly