Chick-fil-a

I love chic fil a and all… but this is the third time this has happen with my online order… I order a large fry and it is filled 1/3 of the way… I pay for a large and get a small…. They barley fill the container and then stuff it with napkins as if you won’t notice… absolutely ridiculous… do better please

They initially messed up my order (for the fifth time) on Saturday morning and did not answer the phone that entire day for me to inform them. The biscuits on the chicken biscuits and the chicken minis were so hard I could literally knock on them. We had to throw all of the food away. I ultimately had to contact corporate to file a complaint. I ended up speaking to one of their managers today who was extremely friendly, professional, and apologetic. He replaced two orders for me as well as adding rewards to my app as compensation. However, The employees that are in charge of cooking and actually getting the orders together are horrible. As you can see, my replacement order was disgusting and I’m not eating this either. The fries are brown and cold. The chicken taste like it was cooked hours before. AND I did not get the correct sauces . I don’t understand what the issue is at this location, but they need some serious help. You’d think that with them knowing this was a replacement order because of the issues previously they would go above and beyond to make sure that this one was correct, but no. They could care less. Avoid this location at all costs!

For this location to be extremely slow you would hope that your food is hot and the order is correct. I'm over this location not getting the order right and the food being cold. This has happened on several occasions and it has happened yet again. If we return any time soon I will double check my order, but I shouldn't have to do that.

I was there tonight at 7:23pm placed an order for my family. I did a brief check over the bag to see if everything was there. Looked fine. Of course I get home and my hole meal is missing. I called to complain and fo get my sandwich and no one is answering. This is probably the 3rd time this has happened. Won't be back.

Chick-fil-A never fails. I went there last week to the drive thru and a new person was training at the drive thru register. The wait was much longer than normal. When I reached the pick up window the manager was there and apologized and gave a discount on the order. Not the standard 10% off that most places give for the inconvenience but, a 50% discount. That's how you treat your customers when you know service was not at it's best. Killing the competition with the absolute best customer service I have ever received. If you discover that your order is wrong once you home you can the store and they will make it right.