Mugshots

I started eating at Mugshots when there was only 2 locations. I was recommended by my husband who had eaten at the original one in Hattiesburg. There was only one that we knew of. I tried Mugshots in Mobile and then Biloxi when they were next to the mall. I had great experiences pretty much every time I went. Then I saw one pop up in Diberville. This is a closer location so when I had a taste for Mugshots I chose this one. To date, I have 3 unpleasant experiences. The first one took extremely long for a to go order and when I received my food I had an order missing. So now the rest of my food was getting cold while I waited for the rest. The second time one of my meals was missing a side of fries so my burger was getting cold while I had to wait for fries and also realized after getting my fries that I had received the wrong burger. I just took it and left because I didn’t feel like going back in to correct it. The most recent was not that bad of a wait. However, I have pictures this time to show how my meal looked. And just in case you aren’t sure what you’re looking at I will explain. I ordered the comeback burger and onion rings. Which by the way are my favorite beer battered onion rings when done right. Also, I received no onion ring dip. And my burger was wayyy overcooked(burned). My bacon (burned) my onion rings burned. I managed to get almost half of the burger down until I bit down on a rock hard onion ring.(it came on the burger).There was crust, no onions. I paid for a good meal and I got this. Now after this many times of getting service like this I can’t see myself eating at this location again. It almost makes me not want to eat at Mugshots ever again anywhere. I watched through the window while sitting in the curbside pickup parking space and observed playing, shoving each other, talking over the food and some were walking around aimlessly like they had nothing to do! (The workers) It was really disappointing to see! This was including what looked liked to be the manager. Whomever, owns this location, Please do something because it won’t make it by giving service and food like this. I was nice to give 2 stars. If something can be done about my experiences, I will change the rating.

Let me start with this. I realize that during the current environment, expectations need to be lowered slightly due to staffing and other issues. Our last waitress greeted us immediately and took our drink and appetizer order. Drinks arrived shortly after that and the appetizer was not far along from that. We asked for ranch for the appetizer, but never received it. I ordered a burger and the wife ordered a salad. If it was not for the Mayo that I ordered with the burger it would not have had any flavor. The flavor had been cooked out of it. After our food was delivered that was the last time we saw our waitress until it was time to pay. This isn’t our first time here and like I said I realize the current issues the restaurant industry is facing. However, it might be a while before we give them another try. It is good food (usually) and we do enjoy it. Just an off night experience for us.

We came and sat at the bar Saturday night with Alyssa? I think that was her name. She did great! She was very busy and made sure to let us know it was her first night as a bartender but we were very impressed with her upbeat attitude and fast service despite all she had going on! Food was great, drinks were great! The only thing was she told us there was a mix up with our eggrolls as the appetizer but she had the new ones coming and apologized. It only took 4-5 minutes and she was right back with them! It wasn’t a problem, and we appreciated the honesty! The manager would come out and help her with drinks and he was very friendly too. We will coming back!

Fantastic food! I had the Pato burger with a side of onion rings. The burger was flavorful and juicy. The onion rings were delicious. Zay was our server, and he did an excellent job. My husband said his burger was the best he'd ever tasted. I sampled a couple of my husband's beer battered fries and they were amazing. We will definitely be back!

The food is always good. I’m a vegetarian and still like to go out with my family. I like to order the veggie burger with sweet potato fries. On our most recent visit, I had chunks of ground meat in with my sweet potato fries. It wasn’t a problem because I can just pick it out. I know to expect having my food grilled and cooked with all the meat options and that isn’t a problem for me. It was just very strange to find 4 chunks of ground meat in my fries. Other than that, the food was good and I highly recommend the the Pickle chips and sweet potato fries

Quite disappointed. The good-- 1. Server said strawberry lemonade was available and free refills upon request. 2. Fried cheese wedges available 3. Fried mushrooms offered The bad--- 1. After requesting drink refill, was told that since this drink was prepared at the bar @ $4.00 each, a free refill would be difficult. 2. Fried cheese wedges served with approximately 1" of grease in bottom of basket. 3. Fried mushrooms were very greasy . 4. A1 Sauce Burger was good. 4. Manager apologized for wedges and removed them from the bill. 5. Server was nice, but was mistaken about drink refill. Will not be going back.