Pizza Hut

Terrible. In the 15 years I’ve lived in this area, I have ordered from this Pizza Hut location 5 times. The first two times after ordering online, I was contacted 20-30 minutes AFTER my order was placed (and credit card charged) by the location to inform me that they were “out” of two ingredients I had chosen for my pizza… ingredients that are fairly common such as pepperoni and hamburger. Both times I canceled my order. Some few years later, I attempted a third and fourth time to order online from this location, for delivery, and on each occasion, was given a confirmation number and my credit card charged. After over an hour later of seeing no movement updated on the tracker, (both times) I contacted the location and was told that they never received my order. When I informed them that my credit card had been charged, and a confirmation number given, they couldn’t explain why they hadn’t received my order, nor did they know what to do to help me out. Nor did they care. On both occasions, they were rude, and clueless. I had to file a dispute with my credit card company, (which cost me money,) for an issue that wasn’t even my fault…and that this Pizza Hut location couldn’t have cared less about. Fast-forward approximately 4-5 years later, tonight, I decided to give them another chance hoping that in the 10 to 14 years maybe they would get it right. As the store location didn’t answer their phone, I placed my order online for delivery. A confirmation number was given and my credit card charged. After an hour’s time went by, and no movement seen on the tracker, I called this location 3 times before someone finally answered. It was the same story again….they had not received my order, even though I had a confirmation number and my credit card was charged. The young child of a girl who answered the phone just laughed, apparently thinking this was funny, and said she was aware they had issues with online orders not reaching their location, but had no idea of what to do about it and she didn’t know what to tell me or how to help. Are Pizza Hut‘s managers this pathetic that they don’t train their employees?? She told me she could take my order over the phone and I repeat it back to her everything I had ordered and gave her the confirmation number which she rudely interrupted me and told me she didn’t need. She told me that there were no delivery vehicles available so she would have to contact DoorDash. She had no idea of how long that would take, and no idea of what I should do as I would now be charged TWICE for their incompetence. I hung up, and immediately called Pizza Hut customer service and filed a complaint with them but that was about as useless as well. I was informed that someone would “possibly” get back with me in 72 hours, and the original charge should drop off my card. After a little over an hour, my order arrived via DoorDash. Not only was it completely cold, tasted horrible, the pizza was wrong. I don’t know if all Pizza Hut locations are this awful, but this one is pathetic, HAS BEEN CONSISTENTLY pathetic, and needs to be shut down permanently or closed indefinitely for training of all employees and staff.

In the past, I would order several pizzas for my 7 children (and their friends), but lately, the pizzas have been extremely dry and very unappetizing. I order pizza 2-3 times a month and went back here to try again...same song and dance...DRY. The drivers are the GREAT...thus earning the only star.

Order of wings was good. But the pizza was pretty much tasteless. Other than the toppings, dough felt like I was chewing on cardboard. Something was off. Maybe it was not cooked properly. This must be one time thing. Normally their Pizza is very good. I have ordered from them many times in the past and I would not stop ordering pizza from them because of this one time thing.

Both of the pizzas we ordered tasted horrible. The crust has changed and now tastes like cardboard. I had orders a 3 topping pizza and there was nothing on it. I mean I think I might have had 5 pieces of ham on the entire large pizza. The kids threw their pieces away because the crust was so disgusting.