The Counter

I really liked the ambience of this restaurant. This restaurant is a bit pricey. They charge a mandatory 20% gratuity on your bill which is clearly mentioned on their menu (irrespective of the number of people at the table). I had a mango Margarita, it was pretty good. The sandwich was pretty average didn't taste like wow to me. The wings were pretty good, well cooked. The staff is very humble and very prompt in service. Overall it was a good experience. Might visit again and try their burgers!

Absolutely not. Vegans & gluten free lovers - run the opposite direction this is how they do our burgers When I first went to counters I had nice buttery gluten free buns and shredded cheese - babe this burger I just got from them I could’ve had my momma make it at home and she can’t cook So yeah. Never returning maybe I’ll try standup burgers instead it’ll be worth the drive if my burger will be done right

Deceptive Pricing. Why are you charging 20% extra??? You reprinted the menu with a huge message that you are DECEIVING THE CUSTOMER with a twenty percent surcharge. You Could have just increased the advertised prices. But you didn’t. Don’t enable this. Don’t go to this restaurant. My reply to the owner's reply: You are NOT doing everything to be transparent. By your rationale, you need to inform the customer on the breakdown of the total cost of their meal. In that vein, you should be listing out the cost of rent, electricity, insurance, raw food costs, lawyers, licenses, and other things, so that the customers are not tipping on a "higher" bill that includes items other than service. So, you ought to list your menu items based ONLY on the cost of service... a burger might be $3.00, for example. Then, add on 5-10 extra charges (like the service charge) for the insurance, rent, etc. THIS would be transparent. But, it is also patently absurd to do this. Your menu is supposed to give the customer the PRICE of your items. It is not your job to determine how the customer tips. And it is irresponsible to expect a customer to calculate the total. It is bad enough there is a sales tax, but nobody can fight that. You have purposely added yet another line item. Pay ALL your employees FAIRLY and do not put it on the customer to know about it. Charge more and keep it SIMPLE. It is absolutely offensive to see this sort of behaviour. Putting in an option to opt out of this, does not alleviate. You put your customer into an uncomfortable, self-guilt-ridden situation where they need to explicitly ask for this. The guilt should be borne by you. Pay fairly. KEEP the customer out of it! We do not mind paying more. We mind being disrespected.

My first time at the counter today and I ordered the counter burger! THIS IS NOW MY NEW FAVORITE BURGER PLACE!!!!!! We ordered it to go and it WAS NOT even soggy! The onion crisps were super crispy!!! I usually go to The Habit and In n out burger, but the counter is WAY BETTER!!! I will definitely be back again!!!! Thank you so much for the yummy lunch today!!!

I don’t like restaurants which add a certain tip percentage automatically to the bill (this place adds 20% for dine-in and 10% for take-out) because I believe that tip should be earned, but I believe that this place deserves it anyway. Food is great and waiters are attentive. I had a really great experience overall.

I generally have had the burgers here. This time, i opted for the salad option and it seems to be easier to manage considering how big their burgers are. They have a wide range of options to customize your burger or bowl. The service was a tad bit slow. Overall, it's still my go to burger place as a vegetarian.

Not a norm for them, our order was not placed correctly, food that was added arrived wrong. Drinks were good at least, and service was very slow considering there were only 4 tables filled. One of the staff got way to close for comfort at our table to check up on us, getting within 1 foot of my face while just asking a question.