D'atri Subs Etc.

The passed three times my family and I have gotten food from here it has been incorrectly made. MAJORLY. One time we got raw jalapenos on a sub that wasn't even supposed to have jalapenos. That was acceptable, first honest mistake. Or so I thought. Just today we tried again and, not only was the food severely wrong, but the service was awful. We got three cheese steaks, all 12inch and pretty much made the same. One of them came as a 6inch with just steak and cheese (incorrect on multiple fronts) and another came with the correct length, but only cheese and mushrooms. Do you no longer get meat when you add mushrooms to a sub? I'm not sure what happened to the owners (or previous owners), but they're awful now. We called to try and correct these issues and they flat out stated that they wouldn't even attempt to fix it. The owners are so rude that they made my mother cry, and we're left with the worst interpretations of a cheese steak sub ever. I highly suggest going through these reviews and reading the large amount of 1-star reviews and the asinine comments that the owner makes on them. TL;DR: Great restaurant. Five years ago. Go somewhere else unless you like your order being wrong and hearing a mouthful from an inconsiderate employee/owner. Edit: Another asinine comment made on this review. I heard the phone call; I highly doubt there were two other customers who "walked away satisfied" because we were told immediately that our orders would not be fixed. For a "business", the conduct offline and online is childish. We ended up getting food elsewhere after way overpaying for foot long cheese and mushroom sandwiches. I wouldn't want a cheese and mushroom sandwich for $20 again, so that's perfectly acceptable to be on a "no order list". Respect should go BOTH ways; unfortunately respect is not employed by this business.

I have been a customer here for 42 years now this is my last trip there .. I ordered a cheese steak and 10 wings the price on the website was 11.99 for my sub and 10.49 for 10 wings . I get to the store to pickup my order the owner said it was 29.54 . I said what is the difference in price he said wings are now 15.99 for 10 even though they are clearly on the website for 10.49 he gave me a new menu with that price and still charged me 15.99 so this is illegal and terrible customer service. When I was a boy we would get 5.00 subs packed with meat !! Wow what a joke now

I have always loved Datri’s subs, especially the steak and cheese. But 5/24 would disappoint me. We ordered two large steak and cheese subs. When they were delivered, they proved too large to be eaten by oneself. We split one and I took the other home. On Thursday, May 26, I decided to eat 1/2 of the other sub. My first bite included a long black hair. It could not be mine as my hair is gray and the sub was still in the paper the shop put it in for delivery. I called the shop and spoke with an employee who said yes there were employees with long hair. He asked if I want to talk with the manager. I replied yes. This lady came on and at first I thought she was mute! Eventually she told me the grill cooks were bald. Well, that’s okay but you must have other employees who help make the orders. She did offer to replace the sub if I brought it back. I told her no thanks we live a 10 mile distance from Cumberland. I also told her I had taken care of the hair after i got it out of my mouth! A little disappointed guys! Thanks for replying. We have a mystery on our hands. Unless one of the bald cooks are hairy like Bigfoot. That hair was wrapped in the sub. I had not opened the sub until today. It had to have been wrapped in it at the store! I maintain it was the shop’s mistake!

How to give zero stars? You get the benefit of being the first place I've ever tasted this horribly. Same as the other reviewers on here,I have been eating from here for almost 30 years. This last time I ordered a cheese steak with mushrooms and recieved a sub bun with mushrooms.... Why would I ever pay 20 dollars for a sub bun with mushrooms? I attempted to return the sub and get some sort of correction to the order, but all she did the first call was I'll get a manager, then hung up. Second call she decided that it was professional to argue with me. Never will my money be doesn't here again. You run a horrible business. Update: See the childish responses the owner gives in retaliation for a bad review. Evidence of poor management.

I’m in LaVale and to that D’Atri; new here in town last January. I’ve written of how excellent D’Atri’s meatball subs are. They are as good as a meatball sub can be in my opinion. I’d change nothing about them. Had them three times, excellent every time. Actually, seemed better…but today I was brave and had the steak and cheese sub. Every bit as good as the meatball. Again…don’t know how they could be better. Really. The pic is like the last third. I’m stuffed so I had to take a break. Excellent.