Sonic Drive-in

Whatever you do do not order their sauces jumbo popcorn chicken. They will give you 2 pieces of chicken and the rest is just tiny pieces of breading. It truly is a scam. Please, if you care about your company having a good name then shut this store down in Crowley. Crowley doesn’t deserve to have any food places because they all suck. Never eat in Crowley

I stop into sonic easily 3 times a week. I do not usually go to the Sonic on n Crowley rd, but have been in that area this week. Yesterday was so very slow and my pretzel was so dark, almost burned. The carhop apologized for my wait. Okay, I get it, under staffed etc. I even give her a tip. Today, I order through the app when I get there and input I am in stall 14. The app tells me to press the red button to let them know I was there. The girl on the other end says she can’t find where I ordered anything. I explain I have a confirmation. Here is my name etc. She finally says “I’ll find it”. 23 minutes later., I press the red button again to ask where my order is. (It’s only 4 drinks and a pretzel twist)y It’s the same girl. She keeps trying to take my order and I’m trying to explain to her that I’ve already placed my order. A manager emerges and walks over to my car. Again, I explain everything to her and she keeps telling me they never got my order, and if I want food, I need to order and pay. I’m showing her on my phone the order confirmation page on my app and then I pull up my bank account and show her where there is a pending sonic amount for $8.38. I repeat the order to her, she then punched the red button and tells them the first thing I said. Then tells me to tell them the rest. She walks off and then I proceed to wait another 10 minutes. All in all I am there 44 minutes. The manager who came to deal with me was named Victoria and said she was a GM. She spoke to me very condescendingly and kept calling me sweetheart. She did not address the real issue. I understand about apps not working, being short staffed etc, but the real issue was the girl I spoke to the first time. She said she would find my order. She never communicated to me that she couldn’t find it (if she even looked), and just let me sit in stall #14 waiting for an order that was never coming. You can’t just shrug off your customers with an “oh well” and move on to the next. I ordered food, I paid for food, I was treated horribly and condescended to. This was not good service at all. When my food was finally brought I jokingly asked the young man if anyone spit in it. With a SMIRK, he said he made sure no one spit in it. I wound up throwing it it out. Many years ago, a coworker’s son used to work there and relayed stories of that very thing. After the smirk, and the condescension from the GENERAL MANAGER, I could not attempt it. This encounter was not as calm in person as reading the account I just wrote. I had already watched the GM come out and deal with a problem with the order from the car next to me. After reading some of the other recent reviews posted here, it’s easy to see that this sonic has some problems.

Took too long had to wait on salt and pepper wich should have come with my order.... instead of after waiting 15 min on a simple order. I had to wait an additional 5 min for salt and pepper. Also your decision to switch to kosher pickles for burgers instead of regular dill pickles is just horrid and incomprehensible!

Easily the worst Sonic franchise in recorded history. Ordered a #1 combo, no pickle w/mayo. Got meat on a bun with mayo. Called back explained that I would actually like some lettuce, tomatoes and onions, could they just send some out in a little paper boat. 12 minutes later recieved a #3 bacon double. Cut my losses and took a bite. Then....the manager brings yet another burger. I try to explain to her what happened and that I ate her #3 because I was hungry. She then tells me she's going to have to take one of the burgers back. I gave her my entire order back. 2 complete combos and drinks. Will never go there again. All hail Jack.