Taco Bell

The drive-thru intercom is on point. Friendly voice and professional; the representative name was clear (Clayton). Got there and was a little sad and rep genuinely spoke with and I was cheered up; suggested other foods; engaging; got home and food still hot and delicious too. I would choose Taco Bell in Crosby, TX for their friendly, care, and good food.

Walking into the store to place an order with dietary restrictions that you can't customize on the self serve order kiosk, expecting one of the three females to assist Mr. No. They all three ignored me, even after they all made eye contact with me. One asked for my order name, which I told her I needed to order. Ignored what I said, proceeding to assist drive thru. I asked do y'all not take orders anymore to be ignored. Once again, same employee asked for my order name. I said I need to place it due to dietary restrictions, and she pointed to the kiosk, saying they can't take orders as both registers were off. I said really? Wow! Horrible customer service. I mean terrible. I tried calling corporate, but they are closed at 3 p.m. cst. I will never be back.

When you only get tortilla and a spoonful of beans. 🙄 And the tortilla was all dried out and bad. Not good at all! What happened to actually making a burrito? I had same issue with my cheesy gordita crunch. Hardly any insides. Just all tortilla. If I wanted to eat just a tortilla, I would. Absolute waste of money to be skimped out on a meal.

After remodel and getting new employees, this store was off to a great start. Since, everytime I go, something is wrong. Bean Burrito is all tortilla. When order a taco Supreme the sour cream gets missed. And today, they missed the taco all together. All of the quesadillas had only 3 pieces of meat in them. How was your cheese quesadilla?!