Cafe Luna

I’ve had some experiences with poor customer service throughout my life, and I would have to put Café Luna at or near the top of that list. While the food is decent (albeit overpriced), they have no consideration for their customers time nor safety. Our family has eaten at this at establishment numerous times since it opened a few years ago, and many of those times we experienced inexcusably long delays (two hour wait for a table when we were told 15 minutes, over and over again). They also have trouble getting takeout orders correct, with missing or incorrect items. During the Covid-19 pandemic, I observed them breaking protocols with occupancy. When I mentioned this to them, they dismissed my concern. I reported them to the health department. The second to the last time I gave this restaurant a shot is when I ordered a hamburger and another meal for a take out. They told me it would be ready in 25 minutes. Of course, when I showed up 25 minutes later it was not ready. 35 minutes, not ready. 45 minutes, not ready. 55 minutes, not ready. Finally, just a little over an hour, they finished making a hamburger. I was ready to drive away and never come back, when I was checking out I asked if they could take a little off the bill to make up for the hour wait to flip a burger. They said mention it next time I come in and they would take care of me. The next time I came in, unbelievably, they became aggressive WITH ME, and said that they were doing ME A FAVOR by making me the burger! Are you kidding me?? What kind of business tells their customers that the business transaction was a favor. They said they “remembered me from before” – “making trouble about how many people were in here”, and that they were “a business trying to make money”. Unbelievably arrogant owner who cares nothing about doing the right thing, public health, or taking care of her customers. Don’t waste your time or money dining at this place. I recommend instead going to DeNovellis in Rocky Hill, Amici Italian Grill or Fiore II in Middletown.

Tonight’s Dining Adventure takes us to Café Luna in Cromwell, Connecticut for some amazing Italian cuisine. Simple delicious spaghetti & meatballs with a Creme brûlée’ for dessert... Absolutely delicious. Right off the highway and plenty of convenient parking make this a must visit restaurant! — eating dinner at Café Luna.