Steak 'n Shake
1640 U.S. Highway 231, 47933 - Crawfordsville
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American
Fast Food
Verified Dish
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Google Reviews
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Google reviews
We're a little surprised by the ordering kiosk at the front counter. However it was well laid out and quite understandable. The hamburgers were excellent hot with that little bit of grease that we always like. The French fries and onion rings were good also. It's the shake that's always the best!
Google
We like it better now that we can order our own food, pick it up, and refill our own drinks. The kitchen seems less stressed, and there are no waitress running around looking upset or over tired. Our food was correct and came out hot and quick.
Google
Not a fan of the kiosk ordering system. I know it's necessary due to Covid, but I miss my servers. I know your doing your best dealing with Covid but I'm not a fan of going and getting my food, drinks,and all the condiments and plastic silverware. Our food was hot and delicious !
Google
Now the drive thru is like mcdonalds where the window times are more important than servicing the customer.
Google
Haven't been to a steak n shake for a while because it was my dad's favorite place to eat at and we recently lost him. So while in Crawfordsville on other business I decided to stop in this one for a bite to eat. They have changed to a kiosk system for ordering your food which was different. Kind of liked it in some ways but hate it that the server jobs aren't worked by a person because they usually have friendly servers at the steak n shakes I've been to. The manager here was super friendly and helpful from the moment I walked in the door. Made small talk and he helped me with a mess up I had made on the kiosk. My order came out quickly and was hot, fresh and tasty. So far every encounter I've had in Crawfordsville has been good. Nice little indiana town!
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Great food as usual. Just can't get used to the new normal, kiosk ordering. I miss being waited on !
Google
Waited in the drive through for 20 min before finally going inside to get our food. The food was sitting on the counter and they were letting it sit until they had another order ready so she wouldn't have to make two trips outside. So instead of handing the food through the window they have you pull up and wait by the curb and then let your food get cold and stale before bringing it out.
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I have always liked Steak n' Shake. BUT we were told to place our own order thru a kiosk.If I am going to eat out I want to sit down and be waited on by a courteous waitress not wait on myself. I can do that at home. We did not stay. Left and went elsewhere.
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