Del Taco

I come here around 3:30 AM sometimes before starting work at a local grocery store. I can come here and buy both a beef burrito, tacos, AND an egg burrito. At 4 am. Staff are super cool in the AM too. Best time to come is early morning, but sometimes they block the drive thru because they have to clean the store.

It was ok. It was late and i went thru the drive thru. They didnt have large cups when i ordered my coke they only had mediums and i paid for a large. When i got to the window i asked the guy could u give me another soda to make up for a large for free. Guess what he gave me a free coke so i ended up with 2 medium coke's😜

Please train staff on accepting del taco vouchers. I was insulted by an old male staff member implying that I had already redeemed my voucher when in fact I can read the rules and stipulations and it was my first time ever redeeming a voucher through del taco. The humiliation and insults were enough for me to put in a complaint, as the male staff member insisted and implied that I was a complainer which made me feel humiliated and insulted. So NOW here is my complaint. Or make the vouchers more legible or train staff members better on accepting vouchers.

Served me cold food. 🤨 NO one wants to eat some cold a$$ French fries, burgers & tacos. At least I don't. Especially when it's being {or attempted} eaten immediately. Not like it was travel time. Politely requested fresh fries when I placed my order & also reconfirmed the request with the cashier upon paying. {I've worked a drive thru, my first job. NEVER served anyone cold fries &/or food. It's disrespectful.} Guess I shouldn't have trusted I could drive away without FIRST checking my food/order. My mistake & I know better. Grew up loving to eat here & visiting & Had to stop by. Y'all should be ashamed of the cold, scraps of fries you served me... 😒 smh

First the positives. Friendly staff! Maxine was very helpful, and as a customer I felt very well taken care of. We explored the menu together, and she even suggested I try out some of the new menu items, which I did! This next part is not so great (but not damning). I ordered the chicken crunch burrito and a chicken soft taco (bold style of course). The chicken crunch burrito didn’t seem very filled out, which, okay, not good, BUT the weird part was the texture of the chips inside. I do not blame this store for the quality of their chips—it’s just a weird texture and maybe even a misfire on the part of corporate. Second, the chicken soft taco. Here I began to suspect that I think the store has switched out their tortillas—they seemed smaller. On top of that, this tortilla in particular didn’t seem to have the same “give” that past CSTs have had. Not stale, just not the same quality. Not sure this is a corporate issue, or a franchise issue. In either case, I was surprised. Hoping to have better luck next time!

While giving me a free burrito for making up for their mistake, Moses the manager mentions that it's impossible for them to have forgotten to add carne asada. The burrito only comes in chicken or asada so it's IMPOSSIBLE for me to have received a meatless burrito. This is obviously false. It was going fine till you had to add your 10 cents at the end Moses, basically accusing me of ripping you off. I go there every morning and order the same thing every day, and if you mess up, you need to make up for it, not offer stupid falsehoods.