Chili's

It's alright. They were clearly understaffed, with a 15 minute wait in line even though there were so many empty tables. Cleanliness was questionable: I ordered a simple ice water and the appearance of the cup looked old which makes the water look murky, and the toilets just weren't up to par compared to other similar restaurants. Food was just okay, had free chips and salsa, and ordered the smokehouse combo and BBQ Brisket Burger with Black Bean Patty. Was a little disappointed with the BBQ burger, paid $13 and couldn't even taste or feel the brisket in my mouth, but it might be the black bean patty ruining the texture and overall taste of the burger. The smokehouse combo didn't even come with any sauce on the side at all, which was a little weird. Portions also felt off, kinda weird paying $15-$20 for a dish and getting a small cone of fries, and not a lot of meat. The whole experience felt as if the owner was trying to cut cost by cutting on portions and cutting on customer experience in general. Well, it worked, and I probably won't be coming back at all. The only good thing from my experience was the service. Overall, not worth the price. Might be worth it if you order the value combos, the lunch deals or the drinks at the bar, but I doubt it, since they might cut portions on those too...

If I could give a zero I would. First We've always gotten the $25 pick 2 with the lava cake for dessert. Can't substitute that for the dessert. We never recieved the appetizer. When the server showed up with the main dishes she offered to have it come out. We declined. My wife's steak was rare rare. Looked like they cooked it from frozen. The photo is after they cooked it more. Chicken crispers have changed along with a different honey mustard. They used to be a beer battered type. So we got a slice of cheesecake and 2 drinks for $30.

We got charged for our appetizer that we never got. Got offered to take home chips and salsa as a replacement. No bill adjustment. Ordered a medium rare steak. Got a seared frozen raw piece of meat. Asked that they try to cook it a bit more since it was FROZEN AND RAW, cook complained about how "she asked for it medium rare!" Yeah, there's a difference between medium rare and frozen and uncooked. If you don't know that, please stay out of a kitchen. Chicken strips were rubbery and hard. Only thing good was the corn on the cob. Then comes time to pay and their machines weren't working. Kept us there an extra 20 minutes while they ran our card over and over again on machine after machine. Finally, they grab the joke of a manager who runs it "the old way" and we are finally able to leave.

This experience was very underwhelming and frustrating. You know its bad when people are seated after you, receive all of their appetizer and meal before you have even received your drinks. If you want the brief version, the food was cold and gross, the staff wasn’t friendly and we had to flag them down to order or get any help. If you want the details, continue reading: Let me start by adding this was my first restaurant outing with my two kids (under two) and my friend who has twin babies and an older child. We arrived after 1pm on a Thursday. It was almost empty and yet we waited almost 20 minutes before anyone even greeted us or asked what we wanted to drink. I was ready to leave but my friend got a gift card and wanted to use it. So we decided to give it a chance. Then we had to find our own high chairs (which were sticky and disgusting!). Once we finally ordered my friends son’s meal, my salad, and one drink came out. We proceeded to wait for about 15 more minutes before we received the remainder of our drinks and another 10-15 for the rest of our food. But it gets better..they forgot our appetizer! So it arrived as we were half way through our meal. Finally the food…it was all cold and resulted in a couple of us rushing to the bathroom shortly after eating. I am beyond frustrated because I could have made better food at home without having to clean high chairs and entertain my kids for far too long! The staff was awful! One very nice couple offered to share their food with us after seeing how long we waited and with 4 kids under two. Just very disappointing as I used to love coming here!

The waitress and service was great however the food not so much. Per the waitress - “we have a new cook and he is struggling.” 3 of our 5 meals were not edible. Shrimp tacos were missing all the garnishes, shells weren’t heated up so they just broke when you picked them up. My freshmex bowl had rice so hard I could easily have broke a tooth. On a positive note the chips and salsa didn’t disappoint and my college kids also enjoyed the fried pickles.