Arandas Bakery

We usually get tamales and bread from here for work but lately they have been putting old bread out and today these tamales smelled sour, when we went opened it one was just open like just stuffed there with some of the fillings coming out and when my coworker opened one it was super dry. We have not gotten bread here for over a month because the last 2 times they have been green inside and when you call them to let them know they don’t act surprised and don’t seem to care, they just say to bring it back for a different kind of bread.

My husband and I LOVE this bakery. I love the sweet breads from this bakery. They go great with coffee or tea. You can tell everything is made with love. The environment is clean and friendly. Reminds me of my younger days back home. It’s just so simple and nice here. I truly appreciate this bakery.

Horrible customer service. I drove over 45 mints to pick out a cake for the weekend. Payed $60 up front and was told I could pay the remaining $60 on the pick up date. On Sunday my sister went to pick it up but was never told she had to pay for the cake. She left without issue. On Monday I’m getting repeated calls from unknown numbers. I was at work and busy so I ignored th. Once I had a chance I did pick up and it was an Arandas employee telling me that the remaining balance was not payed because she forgot to charge me and I needed to come in and pay it or else they would take the money out of her check. I thought it was a bit unprofessional to put a customer on the spot for an error on their part. However I did not want anyone to suffer for a mistake so I left work early to drive over 45 minutes again to pay the remaining balance. When I pay I get no apology for making come back or a thank you for doing the right thing and paying for after their mistake. All I got is oh this is the lady that didn’t pay its $60 and she gave the ticket to the cashier and went back to her phone. I won’t be coming back here again. The cake was great unfortunately the customer service is very poor. I was left with taking all of the responsibility of their business and payment.