Papa Johns Pizza

Papa John’s is one of my favorite pizzas out there, usually. However, this location really failed to deliver a quality product. The picture really speaks for itself as far as the care and attention taken by the staff, and there was a noticeable lack of papa John’s quality. It was meh. I was also saddened to learn that the only way to get a refund was to go all the way back out and bring the original pizza. I was already inconvenienced by this pizza not tasting the best, so I’m not driving all the way back out and waiting another 30 minutes for likely the same thing. There should be a way to just get a free pizza in the future given you submit a photo of your problem. Just wanted some good pizza and was let down, should have read the reviews before coming here.

Order arrived minus 1 of the 3 pizzas that were ordered. I ordered extra mushrooms and was lucky to get maybe 1 or 2 on each slice. To top it all off....the pizza was under cooked and cold. I couldn't eat it and wouldn't give it to my dogs. Will never order from this dump again. Unfortunately I live less than a mile away from this dive which leaves me wondering why the pies were cold. It cost me $60 bucks to learn this lesson. Yes....$60

This location has lost my business. I continue to receive bad orders from this location. The new store in prosperity is much better and will be my new go-to location. I am a former manager of a PJ store so I know how to tell quality pizza and this store just doesn’t have it. The dough is never truly “fresh”, due to volume this location stretches the pies well in advance which leads to a rigid almost stale crust. The toppings are never distributed properly and cheese hardly seals the edge of the crust. Trust me, try the new location.

Usually pretty good delivery pizza but my last order they prepared a pie with zero cheese just toppings. Mind you this was a cheese stuffed crust special. Double checked my order and nothing about no cheese, strange they prepared it like that without contact and sent it out. Very surprised a normally good store messed up like this

In life, if several people are willing to share in the lack of professionalism from a business location, there should be some signs of improvement. My Family and I ordered from this location to pick up / carry out. The order was to take 20 min. Upon arriving at this location, a sign read to call when You arrive... 20 on the phone waiting for someone to pick up and through the window, it was easy to see that there happened to be 3 people in the building. No one answered the phone. I walked in the door and the person preparing Pizzas made eye contact and never acknowledged that someone would be with Me in just a moment. Another Young Man further to the middle of the building made eye contact with Me twice and continued to have a conversation with another worker and also made no attempt to acknowledge My presence. After processing My payment, no attempt was made to offer Me a receipt for My purchase or even Thanked Me for coming in. After having placed orders from this location in the past, I would prefer to take My business elsewhere were My money and business would be appreciated.

On multiple occasions this particularly store has forgotten whole deliveries and items. Also, poor food quality for items that were delivered and terrible customer service from the employees and the manager when attempting to resolve these issues. Love Papa Johns, but will not order from this location again.