Fazoli's

Ok so Fazolis has redeemed themselves with me and my husband this visit! Hopefully more to come on future visits! We purchased food prior months ago, and the salad that’s half eaten in the photo is because I got my moneys worth and there was bacon! The first salad I purchased was chicken bacon Cesar salad, and it was horrible, so I excitedly asked for them to make my salad to the standard the set originally. And it was a totally different looking salad. My parm/garlic chicken wings half eaten are freaking awesome! Because I just can’t eat a 10 piece! To save my life! More for later. The wings and the very tasty garlic sauce is ON POINT! My husbands food was awesome as well! If you ever have a bad batch! Contact them! They will redeem you! Great Job team! The manager on duties name starts with a C, he told me his name, I apologize I forgot. If you need help ask for him!

This is the salad they served for my to go order after they were left off. Ordered 3 meals online picked them up through the drive thru. Notice all 3 salads were left off. Went inside young girl was rude and didn't know how to read the ticket. Kept saying I only 2. Manager corrected her and her apologize. Went home pulled out 3 of these salads. Totally disgusting I would not serve this to my worst enemy.

The food and breadsticks were amazing. But when you reprimand someone for doing something wrong, don't do it up front at the front counter. Nor do it loud enough that you can hear it everywhere in the dining room. The lady who took our order was very pleasant and friendly. The manager was not so much. Please watch how you speak to others up front.

Every time my wife does a online order and pay extra for large drinks and go to pick it up I never get the drinks and I ask the workers every time if there is anything else and they so no .. . Then I get home and get asked where's the drinks....I have called several times but no answer not only they lied to me they forgot my side order of broccoli for my daughter I just want my money back for the stuff that's missing and for the poor customer service I get from there...also my wife didn't add mushrooms to her meal or for mine but we have one packed with soggy mushrooms

I placed an online order for pickup. I ordered a family meal and a gluten-free dish. The gluten-free item was not available. As a common courtesy, the restaurant could have reached out to let us know the item was not available prior to us driving 30 minutes to the restaurant, especially with the price of fuel. The restaurant did not contact us. When I contacted the restaurant to inquire as to why we were not contacted when the order has received a manager, Tasha was rude and dismissive, stating we were busy and he was probably on his way anyway. There was no ownership of the issue. She was snappy and rude and stated I was free to file a complaint online because it would just come back to her. We will not be patronizing this establishment again. A 60-second phone call could have saved my husband a 60-minute roundtrip. Even if the ball had already been dropped, ownership of the mess-up would have been nice. An attempt to make it right or even if the manager would have been a little apologetic the incident could have been overlooked. However, customer service has completely gone out of the window when a business messes up and has the audacity to have an attitude and be unapologetic about their screwup.

I ordered online at 8pm and my food was supposed to be ready at 830pm. I arrive at 830pm and call while in line of the drive through. I keep getting a busy signal. I called from another number and the call is answered and I'm told park at the door and they would bring it out. I park and walk up to the door. I call and see the girl inside pick up the phone and look at it then the ring turns to a busy signal. She does this 2 more times then answers. She tells me I didn't come to the right door. After I repeatedly asked she just says "drive thru". I walk through the bushes to the drive thru and see a door by the window. She acts as if she was confused when I walked in. Which made me think the convoluted directions were on purpose. I get my bag and it looks like my items are there and I leave. Note, this happens over a 20 minute period of me trying to get the food I already paid for.. I noticed food was missing after I leave the parking lot at 855 to drive off and they had closed before i could turn back around. I will be calling again regarding the service and the missing food I paid for.