Tim Hortons

After going to this Tim Hortons and others in the area, I’ve almost stopes going there altogether because of poor customer service and bad management. And even thought this location has been better than most it was still in need of a little help. The last few weeks I’ve noticed tremendous improvements with the store. The staff seems happier and more proficient. My food has been correct and the first time, the wait time has dramatically change for the better. The new manager Kyle has done a fantastic job changing the atmosphere at the store in his short time as manager. Good job Kyle and Tim Hortons staff, I’m glad we have a good Tim Hortons in the Reynoldsburg area again.

Nice to see a little piece of Canada here south of the border! They have a few sandwiches (hoagies) that you don't get back home. Other than that, you can expect the same tasty fare that you are accustomed to back home. For those of you that aren't familiar with Tim Horton's… it's kind of like Starbucks... except your wallet doesn't hurt as much, and you don't need to be able to speak Italian to order a coffee!! This location is downtown, so no parking, and no drive through.

This place is great!! We ordered our food. The staff was very patient with me because I didn't know what I wanted. It was my first time eating inside. But she was friendly and helpful. She fixed our meals and made our drinks. She was a great person to be working for them. And she offered us desserts. We picked some out and she bagged them so they would survive the bus ride home. She was Great!!!

Today, I went into the store for a treat (for myself) to celebrate another semester ending. Anyway, it was about 10am. Most of the staff were polite, even one said goodmorning. The woman who first took my order was very sweet, making sure she heard everything I had asked for (I have a soft voice). I asked for a medium coffee, 4 EXTRA large sugars, 2 EXTRA large creams, and a creamy caramel shot--along with some timbits. Of course, the sole reason being for the coffee was to compare the freshness of their coffee to the one I currently work at. Anyway, after I recieved my items, I went to one of the tables by a window. it was the cleanest one. Now, I admit that the coffee was FRESH compared to the location I work for (I burned my tongue at first sip). However, I DO know how I like my coffee, and I could tell that the sugar level was off by at least 3 and a half sugars (maybe slightly over 3). I went back to stand in line and waited a good 7 minutes, as everyone else was being served (there were only two people in front of me, but that does not account for the other 5 that were behind me being served before help finally got to me), just to ask for more sugar. After that, it was fine. The timbits were pretty good alone, much better at this location. Overall, it was a pretty good service, just have someone come out and wash tables every now and again and I will make sure next time to watch how much sugar is put into my coffee. I like mine sweet :)