Firehouse Subs

My first experience here due to staff was VERY unpleasant. I would never have went back but my boss wanted lunch there today so I went to pick it up. The lady at the counter named Blue completely changed my mind and I would love to come there as long as the staff is like her. Friendly and bright and truly takes care of customers. Thank you for a better experience here!

Here we go again. Now a year later from last review, two years later, was hoping Firehouse might get it right, but here we go again. Yet again a wrong order delivered, wrong order entirely. Look for the thrilling manager response, which will be completely unrelated to my comment and instead talk about how excited they are about getting away with taking your money for nothing. Called stealing when I was growing up. ....... Okay, close to a year later we try this one more time. They still got the order wrong. Looks like same manager is there, so clearly she doesn't care how much they slop up. :(

Ordered 2 Subs and 2 Cookies, we ask if the Cookies were in the bag and the lady says yes. Got home no Cookies, Called back and talk to the lady about the the order, she didn't care,talked to the Manager, didn't care either. Will never go back to this Firehouse Subs again. The customer service is terrible.