Cold Stone Creamery

I had one of the most disrespectful experiences here. To make a long story short: On Sunday I visited with my grandson and God-daughter I was asked what I wanted i told her the first item and it took some time for her to come back. Meanwhile other customers getting waited on and completed behind me. She came for second and third part of order. Then walks toward register I asked her where is my cone. She hands me an empty cone. Then my first order was to be in cone but was in a cup smaller than what I ordered. I couldn't believe it and paid but voiced I was upset, no reaction. So for $12.02 I got 2 small cups of ice cream and an empty cone. I came home with nothing for myself and submitted a complaint and this company has yet to respond. I guess you they don't care about their customers. My friends and colleagues could not believe it until I showed them pictures

I'm totally disappointed!!! I understand that everyone is understaffed everywhere but that should not interfere with the quality of service you provide your customers. I ordered my weekly usual (Founder's favorite on a waffles cone). Well, I do not know what happened today but when I was handed over my ice cream, half of it just fell off!!! It just dripped everywhere. It seemed like the ice cream was not well refrigerated. Instead of me getting offered another one, I was just offered a paper bowl to put it in. I did not want to make a big deal because I'm not that kind to cause a scene. But I think it's totally unfair to have to pay almost $8 for an ice cream in which more than half was left on the counter.

Find a different store. Slow as molasses, ordered the same exact create your own that I've been ordering for years in a "like it" size, the girl tells me I can't mix 2 flavors only if I take a bigger size. Then she overcharged me for a extra mix in. No customer service at all, everyone working there looks like they're attending a funeral.

I walk in the cold stone and ask for a medium cheesecake with Raspberries. They gave me a medium cheesecake with raspberries and chocolate syrup Instead. Also when they 1st started making My dish I told the girl that I didn't like the way that he was making it and she said "That's not my problem". need better stafe asap because they aint doing it.

Overall, the place is good, I am a repeat customer. I do have issues occasionally, ice cream not cold enough and melted before I get it. Inconsistent portions, every time I get the Love It size, but it will be a super small portion, a medium portion, and occasionally an excessive portion. Recently I found out I am lactose intolerant and was surprised to see that there is only one dairy free option. And it is usually really soft almost melted. Again, I complained most of this post but I am a frequent customer. I love their rewards system too. It is worth signing up for.