Burger King

TLDR: staff keeps cold fries and chicken laying around. They don’t make new chicken when the last batch is cold and old. Ordered a large fry and chking sandwich. Tried the fries to discover they were cold. No worries, it was quick to get them hot from the counter. Came back with hot fries to discover a cold, stringy, dried out sandwich. No pickles or condiments. Went to exchange. Came back with a sandwich in the same condition as the first. My partners was starving so she ate her half. I took my half, minus one bite back to the counter and was told I couldn’t exchange it. If that’s policy, then I understand. However, it seemed like my concerns were not taken seriously and that hurt my feelings. The Burger King in Oakland off Broadway is fantastic. I don’t think I’ll eat at the colma location again.

UPDATE: I sent a duplicate of this comment to BK through the app and heard back from them very quickly, apologizing and advising that they were refunding my order. ___________________________________________ This store should be closed. Placed an order through the app and arrived in store to a small crowd of people waiting for food they ordered 30 to 60 mins earlier. One person working to serve drive thru orders and one person at the counter taking orders but nobody giving food to people who already ordered and were waiting patiently. One man had been waiting for an hour; several more had been waiting 30+ mins. I felt bad for the workers but if the store can't fulfill orders paid for they should lock up and go home. Having already ordered and paid thru the app I had no option but to wait. Lack of patience and a loud voice led me to start directing people coming in not to order unless they have an hour to wait. Counter orders started coming out shortly after that, so I got my food in about 20 mins vs. the hour others were waiting. In the meantime, people were complaining about flat soda, no ice, and dirty tables and counters. BK or the franchisee should be ashamed by this store. Do it right or close it down. Big fail BK.

0818/2021 update...continual bad management. Heard my cashier ask a coworker for change and was told there was none. My bill came to 4.38 so I gave 5.50 expecting 1.12 change. Cashier gave me 1 dollar and closed the register saying No Change.. I asked if there was even a nickel or dime and he just ignored me.. Something is going on with this place. No ketchup, water from a dirty looking pitcher, have to ask for napkins, cold old food. Place was not always like this. Customers couldn't even bus their own tables cuz the garbage area was too full.