Starbucks

This has to be one of the slowest Starbucks I’ve ever been to. They seem to punish you for coming into the store rather than driving through the drive-through. I stood in the lobby waiting for 15 minutes for 2 nitro cold brews. After 10 minutes I inquired about my order and was informed it was in a disorganized pile where I had watched multiple drive through orders prioritized over mine. Conveniently if you knew the employees by name, you got your drink exponentially faster. If there were any other Starbucks in the area with a working nitro machine, this store would not receive my business.

The last 2 times I've been here have been less than stellar. I did not even get an order this last time because they told me at the counter it would be 45 minutes after I stood at the register anticipating for 5-10 minutes with money in hand. There were 4 or 5 people working. There were only 2 people working the time before and it took 30 minutes for a cold brew which was enough time to run to the mattress store next door and catch a quick nappy. I understand there is a staffing problem, but maybe you should shut off online orders or close the drive thru if you can't handle the "in person" guests who are in your store staring you down with caffeine depraved souls. This store always appears as if raccoons consumed all the coffee and then ransacked the joint. The supplies / truck order is always on the floor upfront in the lobby as if theyre about to hold one of those professional games of tag that ive seen on espn8 "#theocho" , seriously a hazard though. Maybe C'ville needs another location? I'd buy that franchise in a heartbeat and run it if they'd let me @starbucks #starbucks #keepColliervillecaffeinated