Jimmy John's

Order that I ended up placing was correct and everything tasted fine; however, I asked a question about something I wanted to order twice at the speaker and the employee kept just repeating my order so I gave up. A little unhappy about that but was ready to forgive until I was further disappointed by how poor the customer service was at the window. I don't remember the name of the employee but he was bearded guy with glasses. He opened the window, said the price loud enough and in a tone that it honestly caught me off guard, took my card, then handed everything back with a "here's your card." Now I can understand being tired, I've worked fast food, but I don't agree with how this employee was letting his attitude show. 4 stars for speed and accuracy, 1 star down for the one employee.

I normally enjoy Jimmy Johns but I highly suggest you don't come to this one. I travel to College Station every 2 weeks and order here. They never get my order right. I kindly ask the manager why they never ask if I am a Jimmy johns rewards person to earn points. He stated they are not allowed to do that through the drive through lane so in order to get your reward points you MUST COME INSIDE to have them ask for your number. I guess this is okay as I read Jimmy John's SOP which doesn't state that. They forgot our 2 bags of BBQ chips and as I backed up to request it , I saw and overheard the Manager complaining about me to the employee because I questioned about the freaky Friday rewards program through drive through. Clearly that shows me how they feel about customers and customer service and loyalty. I should spend my 19.00 dollars per visit 4 times a month as I go every other weekend somewhere else. That is $988.00 that will now go somewhere else a year. As a level 8 Google guide, you can expect thousands of people to view this review. Learn from this review and go to another franchise or another Jimmy johns restaurant in college station. Let's put this one out of business as they don't care about customers, their money or customer service. Alan Cousin Founder of Get Up Radio/ Get Up Radio Media Member of the National Press Club of Washington DC #jimmyjohns #texas #getupradio #getupradiomedia #customerservice #freakyfriday #loyalty #texas #collegestationtx

I can’t even count how many Jimmy Johns locations I have been to, and this is the absolute worst. Took them 23 minutes to make two sandwiches (not embellishing), and they were unfriendly, impatient, and downright rude. Do yourself a favor, and go to the Rock Prairie location, Jersey Mikes, or Potbelly. The manager on shift today doesn’t know how to lead. The measure of a person or company isn’t in if they make mistakes but how they rectify them. This place would rather throw your tardy sandwich to you then have the decency to say anything kind. Seriously, don’t go here.