Panera Bread

Customer service is horrendous. It was my first time having Panerabread and I am never coming back. We ordered online and they most likely gave the order to the wrong person (when I got there, my order was nowhere to be found despite getting a message that it was done). The workers never ask if you need help, they tend to ignore you unless you really make it a point in asking for help. I was told to wait 5-10 more minutes for my order when I first arrived (since the kitchen never "put it out")-- which I patiently did. I was courteous and never really pushed my order since Ive worked in the restaurant industry before; I tried to ask an older lady worker if they could check up the order since the order was supposed to be done 20 minutes ago, only for her to roll her eyes and shut me down, saying that "It's busy. Go sit down and wait". Thus, even if they do acknowledge you, their tone is very disrespectful (am I customer paying for you to treat me like some dog?); if you don't like working there, no one is forcing you to. The manager ended up redoing the order for me since someone must've gave my order away. I ended up waiting for an hour for mediocre food despite having placed it ahead of time. Guess what? They forgot 2 sandwiches. Family pack was $33 and supposed to feed a family of 4. Attached a photo, "that" is worth $33? I could make a salad and some sandwhiches for way less. Expensive and not worth it, waste of time. Just a warning to anyone who wants to go.

I ordered 2 grilled cheese sandwiches through DoorDash from Panera. I live 2 minutes up the road and this is what I got. I Went through the drive through and I was told it was undercooked and the cheese was supposed to be melted. They didn’t have anymore regular bread and I could not get anything else as a courtesy. If I wanted any substitutions/refunds it had to go through DoorDash. I understand that but it’s the principle.

Other reviews are correct. Horrific customer service. Ordered a Caesar Salad with no chicken. Got home and there’s no croutons either. It’s just lettuce in the bowl. I’m pregnant and can’t eat much because I’m constantly nauseous, so yes. I want my croutons. I need the extra calories and filler where I can get it. Had to call three times before anyone answered so I could even make sure they would still be open before I made the drive back. Woman who answers finally just says “Hello?” told her I was there earlier and what the problem was. Her response? “Well you’ll have to come get them.” Very shortly. No sorry, nothing. When i tried to confirm what time they close (I do not live close by) no response. I can hear the kitchen noise in the background. I know the lines still connected. Said “hello?” A few times. No responses. Hung up and headed that way. Girl behind the counter was nice at lease. Had pink in her hair I think. She should probably be the one telling the others what customer service looks like. Editing to add when I got home (again) to finally eat my salad the two cups of dressing I had been given were barely 1/4 off the way full. Thankfully I had my own dressing as well, but still, come on.

Really Good food, it was fresh and hot. restaurant was clean an well maintained. Exceptional customer service. I had never been here before. Employees Treye and Emily were so helpful and friendly and went out of their way to suggest items they thought I would enjoy and I did. They answered all my questions with a genuine smile and the attitude of wanting me to enjoy my Dining experience. Will definitely be back.

When I walked in, I can already hear the cashier with a big attitude with a woman who was in line ahead of us, when it was my turn to order I asked for confirmation if they had any watercups and she said “Well you’re gonna have to ask for one” as I was asking… then when I was walking out a lady asked for a cinnamon roll and she says “Well you’re gonna have to come over here and ask” obviously the lady just left because of how rude the cashier was!, looked at the receipt and her name started with lake, I couldn’t remember it all, but if she’s going to have that attitude with everyone who walks in then maybe she shouldn’t be put on the register as she’s supposed to be greeting, not giving attitude just because she doesn’t want to be there. Customer service definitely needs improvement. Other than that, the food was fine.

As i waited for 2 minutes at the empty cashier near the pastries, i watched 4 workers who were working at the other end of the counter. They all saw me waiting and never acknowledged me. I noticed a kiosk, so i gave out a try. The scanner was inoperative on the credit card swipe, so i moved to another machine. This one worked, so i ordered and waited a couple of monies. There is no information on how to get coffee here. I picked up my wrap and had to ask how to get the coffee i ordered. Proceeded to the coffee station, which was filthy. Sat down to eat and hot nothing but egg on the first bite or two, then nothing but avocado on the next two bites and then just chicken with sauce. I’ve never eaten at a Panera before this and probably won’t be going back. Terrible experience, but it could have been good.

I was in drive thru Ten Minutes until closing time 9pm and I was told there WERE not taking no more orders. There was one vehicle in the drive thru. I was wanting ONE item ONLY. I called the store and ask why they didn't take my order because I was there before closing time. The guy on the phone said the had a big 120.00 Dollar order. So If I was ordering 120.00 worth of food, then my order might have been took? because it was worth it. Point is you stay open like the time says and don't tell your customer some excuse for not taking his order. I really Love Panera Bread, after I rushed across town to get there before closing time, just to hear this was a punch in the STOMACH. I WONT BE BACK FOR A WHILE. NO EXCUSES. One Item, I could have waited NO PROBLEM.

Customer service has tanked astronomically over the last years, most noticeably in the last 6 months. This used to be a rather upscale place, with excited staff. Now outside of kitchen, the older women part of the lunch rush shift are incredibly crude, condescending, and treat customers like they'd be anywhere rather then at work. Very disappointed, felt more like a KFC than a Bakery.