Mcdonald's

I placed a Mobile order this morning. I checked in at the curbside pickup at 10:05. I watched several cars come and go in the drive thru and several people in the lobby. At 10:15 I got tired of waiting and went inside the store to ask for my food. It was sitting on the counter. When I got to work a few minutes later (late because of the wait) I began eating and my food was cold. Butter would not even melt on my pancakes and biscuit was not edible (rock hard) and nothing to put on it. I only come to this office occasionally for work because I’m based out of Miami OK but I will consider my other options before ordering at this McDonald’s again.

I know prices have gone up, but they are also making them smaller now. McDonald’s breakfast burritos have always been my favorite. But now the burritos are much thinner which means you don’t get as much, and when I ask for some additional salsa, I get a negative reaction as of it’s coming out of the employee’s check. I miss the old days

Waited at the drive thru speaker for 20 minutes, because the young employees must have thought it was funny. We pulled around to the window with no other cars in drive thru in front of us, we paid for our order, Proceeded to next window, a young man told me to pull up and park and wait for our order. I Said no and I asked for my 28.00 and change back and was told they could not give me my money back even though nothing was ever handed to us. Basically that the general manager was called and it was food or nothing, and then while we stayed parked in the drive thru lane we were told by another young man that was eating a burger and smiling, while his chewed food was spewing out of his mouth that our food would be made "special" just for us and we were not getting our cash back and that we needed to pull up and park. After asking several times for the manager,only after the young men noticed that we were recording she finally came to the window. We explained that we wanted our money back and no food, but just to make it easier that we would take the food only if the manager would make the food herself . With nothing but attitude and while yelling to put our camera down, she handed the food to us but it was not made with her hands ,simply picked up and shoved out the window as she hurried to the back once more. No way on this earth will we be eating that food and we will see tomorrow what happens when everything is taken back. If the manager would have done her job and helped with the mater at the beginning the issue would have been resolved and it would not have taken 45 min. And us refusing to move until we received our money back. Either way It will be a long time before I or any of my party step back into this McDonald's in Coffeyville,KS after I return the food and get my cash back, that is.