Mcdonald's

Doesn't everyone love Micky D's every now & then? After a very early airport drop-off, we decided to stop & make our very loud tummys happy. The McDonald's on 520 & 95 is a usual stopping place after a long trip to & from the airport for us. In the drive-thru line, we were up to order before we realized it, however that was because the menu was not working & we were talking so didn't notice we were up to the order speaker and being asked for our order. When I asked the "voice" to turn on the menus so we could see what we wanted, she politely told us it was not working ( don't you think they could have closed that drive thru side down). No wonder it went so quickly. All the cars in that lane went back around to the end of the other lane for service. Well we started to do the same when we saw the line. Better idea, let's just go in & eat. It was 6:30 am & the doors were locked!!! Whatever happened to them opening at 5? Sign said 7am. Ok, maybe I haven't been there 1st thing in the morning for breakfast lately, but I didn't realize it was THAT long. We received the food we asked for, but customer service has gone out the window. While the "voice" was very nice & accommodating, she forgot to tell the cook & helpers to be the same. I'm guessing there is no quality check at this one & that the cook staff was betting no one wanted to get back on that line to complain. Maybe the special request didn't mean much to them, but to the person eating it, it was a necessity. Maybe that's why we don't go there as often as we used to. Well, customer service has sure taken a nose dive or is it just laziness?

The staff here were professional but also personable. Really friendly and helpful. They diffused a potentially bad situation with a drunk impatient man and kept everybody cool whilst it got resolved. Service was a little slow by American standards, but no different to what I'd see back in the UK. They gave us an extra lemonade, can't complain 😊