Five Guys

I love 5 Guys. I have been a loyal regular for years so it troubles me to write a poor review but this location as deteriorated in quality steadily over the last 6 months. The staff is nice, but my order has been wrong 4 times out of the last five visits. The burgers have been dry, every order has had missing ingredients, and the fries have been tasting odd. On this last visit, my side of mayo had something floating in it. Ruined my appetite. I don't think I'll go back.

Service was horrendous, was spoken to very rudely and forced to show ID to pick up food even after showing the mobile receipt on the phone for an order that was sitting on the counter with a receipt for 6:49. It was 7:30 before they finally let us walk out with what we paid for because they literally refused to give us our order after showing receipt, order confirmation number, and waiting there for 45 minutes with an order no one else was coming to get. The fries weren't room temperature by then, they were legitimately cold. A waste of an entire hour and money spent. Then when we got to car and started driving off the burger was greasy it leaked through the paper bag and stained my girlfriend's purse. This is the worst service and review I have ever written for a company. I usually give every place 5 stars because I know from having been a FOH manager how reviews can be tracked. This one star was extremely well-deserved.