Bella Maria Pizzeria

I’m absolutely convinced the positive reviews are friends of the owners. Decided to give them another shot after not ordering for over a year because we were so disappointed with our last experience. Called to order something directly off the menu and was told that’s not an option. The woman was rude per usual. We decided to just order from somewhere else.

I just ordered a ham and cheese grinder. When I called the owner to tell him that there was no cheese on my grinder he kept insisting that he himself put the cheese on it. As I'm staring at my grinder with NO cheese telling him that it's not on it, he starts getting very rude with me. As a long time customer I will never order from them. Very poor customer service. Especially coming from the owner. 👎I really had no choice but to put a star. It doesn't let you post unless you do.

We ordered delivery they told us an hour it was an hour 20min they get here and forget our pizza.. driver hands us back our money and they tell us 20min they will be back. I called they weren't even willing to discount for us for the long wait and forgetting part of our order and the lady on the phone says well I told you an hour and we are far away.. actually we are only 13min from the restaurant. So not far. Now it's been over 2hrs sense we ordered the driver hasn't even come back for the money. I CALL and say well are you coming to get the money for the food we did get and she says yea he just told us you didn't pay.. well that is wrong YOUR driver told us to give him the money. So now we will make sure that our renters DO NOT ORDER FROM YOU AGAIN

We have ordered food here a few times and the food is ok but the service is TERRIBLE. I just got off the phone with a woman who was so rude I would call back and cancel our order if my daughter hadn’t been waiting for pizza. I called to see where our pizza was because we had been waiting almost 2 hours for a cheese pizza (we live 3 minutes away) and the online ordering system said it had arrived 10 minutes ago. The woman answered the phone with an attitude, would not let me finish a single sentence, then hung up on me. I understand it’s a Friday night and they may be busy but if it’s going to take two hours for one cheese pizza they should let us know or at the very least be pleasant when we call for an update. We will not order from them again because of this woman’s attitude.