Mcalister's Deli

Since COVID, every time I come to this location, the service is bad and food is slapped together. I ordered a club sand which, no tomato, and I got this slapped together thing. plus they forgot the bacon. But I know they weren't out of bacon because my mom's salad had bacon. My sisters pizza was burnt. Customer service is terrible. Other customers were complaining while waiting. I won't be giving this location another chance. I feel like my money has been wasted.

We stopped here on our way home from Gulf Shores. The food was predictable-y good as I have come to be accustomed to from this restaurant. When all else fails, find a Mccalisters. The kids meals options are great even a salad entree plus a fruit side and organic milk, which I appreciate. Fresh salads and sandwiches are always good. This particular location had great service as we were greeted as we came in with a smile and when my salad took a little longer than it should have, she gave us a couple of free cookies. 5/5 for good food and good service.

Sandwich was delicious, however there was a line at the door and only one employee taking orders. That wasn’t a big issue, however this location is certainly lacking cleanliness. There were no 4+ top tables clean and ready for other guests to sit to eat at. No employees were bussing the tables until it became obvious that it had to be done, nobody took initiative. Guests were wiping their tables with the napkins from the dispenser. Plus, there were 7 dead flies on the window sill, some with dust. So I would like to ask the manager in charge of this location as to how does he/she not notice the obvious lack of cleanliness at their location? It’s certainly something I would be able to take notice and initiative in my store.

The staff are young and need to be better supervised. The second time I ordered from the app and food was missing. They seem to have an attitude when I asked for what I paid for. I ordered and waited for another 10 to 15 minutes before I leave to retrieve my food, and I still have to wait. It seemed like it was a slow day at that time also, not busy. When I asked the lady to exchange a cookie that seems to have been left in the oven too long, she was a little irate.