Zaxby's

I placed an app order for my lunch today due to the fact that the line at the drive thru ALWAYS takes forever. I ordered a GRILLED Cobb salad with no bacon, no fried onions and no tomatoes. Everything I did NOT want wasn’t on my salad, which was great! However, when I got back to work and opened my bag there was NO CHICKEN on a GRILLED CHICKEN salad… I called the restaurant and the girl that answered said “Hey” like she was answering her personal cellphone for one, for two when I told her what my issue was her response was “Yeah… you can just bring it back in so we can fix it or we can refund you”. Her offer to bring it back to have it fixed or refund me was not a problem, other than the fact that I only had 15 minutes until I had to clock back in, so that meant no lunch today. My issue was the fact that she said “Yeah” when I told her what happened like she already knew what they did, which kind of made me feel like it was done purposely considering that I had them not put everything on it… She then proceeded to tell me that she would be there from 8-4 tomorrow so I could bring it back then, and I informed her that I work until 4:30, so I would just like a refund considering I paid $10 for a salad I wasn’t even going to eat. She then tells me that since I placed it online that I would have to request a refund from the receipt that was emailed to me… if that’s the case, why even offer me a refund in the first place?!

The service was very friendly and genuine Zaxbys always had great chicken tenders (probably close to the best) but today I tried the Caribbean jerk chicken sandwich. The flavors were there and it honestly wasn't a bad sandwich I ate the whole thing but it wasn't my cup of tea for a sauce but there awesome chicken they consistently serve here made it a good sandwich and in the end the basics are what saved them. Also sweet tea here is on point with the crushed ice!!!!!

Well tried zaxbys today and ordered grilled chicken sandwich combo the sandwich had a piece of lettuce a half a portion of chicken 1 piece of tomatoes and mayo alot like some piled it on all plastered over the fries also my lunch was messed up and to top it off I got 22oz of ice two pulls on the straw that was the end of my coke I'm done with this establishment in clanton al. 😔 sad never again you all have a great freaken day!!!