David Gearring, Sr.
Have always had good experiences at this location. This time, they ran out of cheese -- how does that happen? Anyway, I tried the new Chicken Al Pastor this time in combination with steak, and it was great. The cooking/prep area was not dirty, but not as neat as I remember it usually being. Service is always good, and always with a smile.
Venita Young
When, there to get some dinner. They, were out of cheese. It, seems like everything we go to Chipotle they are out of a menu item. The food on the line looked old and dry. The line was a not clean. The, ladies who were making the food were very pleasant to the customer. Great service.
Braidsby Mstiffany
The young crew was very polite and was getting the work done. Only reason I didn’t give 5 stars because there was a young heavier set gentleman who was back on the grill who was stuffing his face with chips, literally, they were coming out the sides of his mouth 🤮 then at one point I seen him with no gloves on walking back and forth to the side to the grill….. very unsanitary and just gross working with others food. It through off the whole mood being in there after that
Gregory Beebe
Staff was excellent, fast and very helpful. They remained positive and served difficult customers professionally. My favorite location. I had to tip
Elise Bowen
I arrive there about 10 minutes before close. There was a young person cleaning out the warmer. He got the attention of another young lady so that she could take my order. The cashier was pleasant. They advised me that there have been an increase in the price for extra cheese. I expressed that I wanted extra cheese and at the price it matter they accommodate it really a courteous service
Elise Bowen
I arrive there about 10 minutes before close. There was a young person cleaning out the warmer. He got the attention of another young lady so that she could take my order. The cashier was pleasant. They advised me that there have been an increase in the price for extra cheese. I expressed that I wanted extra cheese and at the price it matter they accommodate it really a courteous service
Rachel T
Staff is always friendly and the food is always fresh. I usually see them cooking all the meats fresh and in small batches when I go inside. I have never had an issue with my orders and they let me taste new things before putting them in my bowl or burrito. We order from here about once a week because it's fresh and fast
Brian Smyth
good but dont go when busy. aslo getting very expensive. when I was working on losing weight I would eat lunch here with some of the guys and instead of getting a burrito with rice I would get a salad bowl with beef chicken sometimes beans but I would skip on the rice and go for the guacamole this was an absolute perfect diet style lunch but yet incredibly filling as I would have them add all three of the salsa the mild the medium and the spicy salsa combining all three made the chicken beef bowl absolutely incredible like it shouldn’t be a diet but literally it helped me to lose 25 pounds in three months by not eating the rice or the tortilla and strictly staying for the most part a keto style diet and it was incredibly filling it would last pretty much all day and in the evening I would not be very hungry for dinner as I would eat a small dinner. this was a great place to get together for lunch with my work friends. On Fridays we would take an extra half hour for a total of one hour and a half to hang out and really enjoy each other‘s company. It was really nice that they give the free refills on drinks so that we could continue to go up getting drinks chitchatting talking and enjoying each other‘s company
Ashley Robinson
came in an hour before close and they still had everything available absolutely loved that.
Zachary Sturwold
This place is pathetic. It used to be a quick place to grab food, now you have to wait in line damn near an hour. The only time I even attempt to get food in this place anymore is if there is only 1 or 2 people in line. While I was just I'm a line of about 15 people the cashier kept leaving the register to walk around and clean. I understand the place needs to be kept clean but hire someone to do it instead of making the cashier leave everyone in line waiting on her. This is not the first time I've waited in line for 15-20 and left without food cause I was tired of waiting on them!
Jennifer Heil Kaetzel
I'm a frequent visitor, but extremely disappointed in you guys today. The guy ahead of me was asking for extras. Lots of huffing and eye rolls from the girls, taking care to add by pinches and defiant stares. I've never seen an employee act so, much less 2. I also asked for extra cheese, and asked 3 times before it was actually "extra". This is something I request every visit. The food was also lukewarm when I got it home, a 5 minute drive. No melty goodness like usual... the place was not crowded at 2:30 in the afternoon, yet I felt as though these ladies were not happy to be there. This is a first for me, but those girls were extremely offputting and not the norm! BOO!!!
Paul Charles
Food always fresh and good...service is fast even with long lines
Amanda Martin
I went today for lunch and there was awful. There was plastic lids in my chips and a lot of gristle on my chicken. I typically love chipotle but I won't be going to this store any time soon.
Cyndi Hundley
This location has changed from being a great location to the worst! Management and staff seems to not care for the customer. Corporate needs to review their workers if they want to keep this location... I now go out of my way to go to another chipotle.
Carl McClurg Jr
Food is great, service is aweful. Watched one guy walk out in frustration, (his burrito was halfway built). No sense of urgency to take care of customers. Poor communication with customers. Started out great when they first opened but now.....no leadership or management.
Josh Dinsmore
Worst one I've ever been too. Waited 25 mins for them to literally help one person. I walked out and went to the other glenway chipotle. Was in and out and probably home before they helped the next person in line. This place is god awful.
Frey Danielle Luci
I love chipotle they could put a little more of everything on it but other than that its great!
Anthony Carota
Worst Chipotle I have been to. The Western Hills location used to be good up until about 3-4 months ago. The food is still pretty good, except for the tomato salsa which is different than at the other locations apparently, but the worst part is the service. Every time I go there I have to wait about 20-25 minutes to get my food. The workers seem unmotivated and do not move with a sense of urgency. Management seem to be absent and non-existent. I love Chipotle, but I will avoid going to this location from here on out. It is not worth 20-25 minutes of my time spent in line every visit.
Julia Redrow Lane
Chipotle's new rewards program Sounds great! Except I was charged for my free guacamole and chips and the employee scanned his or his friends reward card instead of mine! Maybe my fourth visit my rewards card will be scanned/work! Check your receipts!
Kate K Heart
Made a online order and nothing was made right called up there and talked to a Hannah and explained to her about this and she hung up on me not once but twice told me she was going to call the police and that she has caller ID I asked her if she knew how to read since nothing was made correctly and extra things on it that shouldn't have been on it to being with my sister is highly allergic to lettuce I don't know how things work there but to be a manager and hanging up on customer's but if something isn't done about this person I will go to a higher source
Nick Cappel
Chipotle = Deliciousness.
Kristina Hamric
AVOID THIS LOCATION!!!!!!!!!!!!!!!!!!Worst customer service of any Chipotle I have EVER been to!!! When I called to complain because BOTH my call ahead orders were wrong, I was told the manager was unavailable and to call back around 9:15pm. I call back at this time and no one answers the phone and am forwarded to a recording where you have to enter an access code!!! This was the 1st time I have been back at this location in months due to a bad experience at my previous visit. I decided to give them a second chance BIG mistake!!!!!!
Barry Singleton Jr.
great
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