Firehouse Subs

Great Firehouse! The owner was in there, well I think it was the owner, he always is taking orders and working hard! He is so nice, friendly, and helpful. The sandwich people really want to make your sandwich perfect, which I appreciate. They also let you round up your total for charity, which is another thing I love! Thank you!!

Food was good but the service wasn't. The cashier seemed to have a problem like he hated his job and I was bugging him. I always try to be nice because I've been on the other side and I believe in treating others like you like to be treated. But the guy with ponytail was in bad mood or hes new or something. The lady that took my phone order was nice and helpful. I think people are desperate for workers so they take whatever they can get... and the workers know it so they take advantage. Service used to be good here... but it's getting like this everywhere.

I placed my order online at 4:45 and the order was given the time of 5pm to be ready. I arrived after 5 and the order was not ready till after 5:50. I was told that they were busy and that they push back order in online to prioritize other orders. So my order was not even started to 535 after I asked and they had dig for the order and said they'll start it now. The whole time the what I believed manager said it was gonna be late and was relatively rude the whole time I understand the situation was stressful because of all their orders but she was ruder then needed. A man walked in for a pick up order and was given his order in less then 15 mins and when asked by a fellow angered customer why he was served so fast she yelled he was priority and said nothing else. I was finally given my sandwich with a simple sorry its late. This is how you lose customers.