Domino's Pizza

Ordered some pizzas from this Domino's last night as part of the extended Cyber Monday 50% off promotion to cheer up my fiance who was having a bad week. We always ask the driver to bring extra cups so we can drink the 2L, as we are new to our apartment and don't have cups of our own yet. Not only was I promised cups we did not receive, our pizza was a disgusting mess! One came just fine, but the Brooklyn style Ultimate Pepperoni (we added diced tomatoes) was a mess. When the pizzas arrived, the driver knocked over our 2L and it was shaken up, which I could deal with. He then lifted the lid slightly on both pizzas to check quality, said everything looked good, and departed. When I got upstairs to serve the pizzas, the Ultimate pepperoni was a crumpled mess, was drowning in grease, and smelled bad as well. I could tell the crust was likely not fully cooked though I didn't bother to test it. We immediately called back. The store representative informed me the store had not had cups in stock for 3 weeks as no one really asks for them. I was frustrated, as the previous rep said she would be sure to include them in our order. The real issue came when I spoke to the manager, Jacqueline. Though she was happy to remake the pizza and send it back out, that wasn't the only thing I wanted. She also said there was "nothing we can do" about the grease due to the pepperoni. Since her driver thought that was an appropriate quality to serve me, I asked if there was anything else she could offer us for the terrible experience- thinking we could get a free soda or dessert or 10% off our next purchase, or at the very list remove the cost of this pizza from our order entirely. Not asking for the world, just a little something to make us feel better, as we've had issues with their customer service before. Her response? "That's what the remake is for ma'am." No, I'm sorry I cannot offer you anything else, no I understand this was frustrated but the remake is all I'm allowed to offer. It then took a full 30 minutes for the order to be ready to leave, even though we were told it would be remade right away. Thankfully the second pizza was good (and far less greasy, though we were told it was unavoidable), but I sent the first one back with the new driver so the manager could see exactly what sort of quality they had served to us! Please pictures of disgusting pizza quality below! We will NEVER order from Domino's again while we live here, since we can't even order from the other locations due to where our apartment is located (we do not have a car to drive over for carry out). I will also be contacting corporate.

I am very consistent with wear I shop, and consistent with what credit card I use and where. For the first time I ordered a pizza from this store, using a card that has limited use. And low and be hold, I was charged for an online dating site, a family clothing store and there had been several other attempts at purchases. Thankfully, my credit card company is very vigilant, and contacted me.