Chili's

My wife and I took our son to Chili's for lunch. Positives:. Waitress helped us rearrange our order so we saved about $5-10. It was not loud and not too busy, we only had to wait a couple minutes to get seated. The baked cookie dessert was good! Not so positive: Waitress took a 20-30 minute break without handing us off to another server. Only 1 of 3 meals were good. (Cajun pasta). Overall, slightly worse than the average chain dining experience.

We ordered take out from here last night. Our meals were a mess when we got home it looks like they packed our food in a salad container. The portions were small and they gave us raw broccoli instead of steamed. I called the restaurant and they said oh they just not have cooked the broccoli long enough. I’m like it looks like the chef thought he was making a vegetable tray the broccoli is RAW. I will not be ordering take out again from here. What a mess!

Horrible experience with my family in this location! The service was horrible and the food was not fresh. My husband ordered the house salad and the cucumber was soggy and the greens were old so we asked for the manager but the manager never went to us! We had to asked the server to pick up our dirty plates, coz we've been waiting for him to clear the table and ask for our dessert but instead he just passed by our table, and even our bill was not right.

Food was great, but they screwed up our order in a couple ways. I asked for bacon on the side, got no bacon at all. The person I was dining with ordered the wings as did another family member. One family member got around 4 sticks of celery with their wings, the other only got 1 shriveled up piece and was upset. Had to ask multiple times to get water refills, silverware, and boxes. Waited about 25 min after paying for the boxes to arrive. Did not get silverware till after the food arrived, and sat without water for more then 10 min. Had to ask for those 3 things about 4 times before we got them because the waiter kept forgetting. The food itself was great tasting and hot, but the service was really lacking.

15 minute wait for a table with a literally EMPTY restaurant. Like 3 tables out of the whole restaurant were seated. Asked the hostess for a high chair when I told her how many people but when we were finally seated at the table that was empty the whole time, the waiter was like "do you need a highchair?" Would ask for something and would have to wait like 15mins for each thing, drinks, silverware, etc. We were in there over 2 hours because the service was so slow. I don't know why I keep thinking that next time I come here it'll be different. I will not return to this Chili's. And looks like it was empty for a reason. Everyone else probably feels the same way. I hope they shut down so that way an actual nice restaurant can replace it.

We had heard how awful the Great Bridge location had become but wanted to form our own opinion. Unfortunately, the rumors were true. We were seated after a short wait however, we sat for almost 20 minutes without even being acknowledged. They were not very busy; this was almost 8pm on a Monday We were starving but made the decision to leave anyway. If we waited for that long without even a hello, how long would it take to be served? No thanks, we won't be back.

Poor customer service, low quality staff, and waiting for no good reason. My wives, the kids, and I were all stuck waiting to be seated for 30 minutes (might have lasted longer, seeing we left after 30) while there were multiple open tables. Staff just seemed to have little to no care. Over all I have been to this location twice. The food was good, its the customer service that just seems to be this locations problem.