Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
49/100
Data Completeness
61/100
Verified Dish
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📷 Photos (10+)
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Photo 1 / 10
100%
Google Reviews
670
Google reviews
We usually have a good experience at Sonic, but this visit we got Sonic ice for a family gathering. As it melted, we filled up some bowls outside for the dogs and it didn't take long for mold to form on the surface of the water. We switched the water in one of the bowls to tap water and it did not mold at all, even after leaving it outside for days. I imagine that a thorough cleaning of the ice machine would be in order. We just won't be getting Sonic ice (or drinks) again from this location anytime soon.
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Decided to get a milkshake and the drive thru line was not to bad. Not realizing that once you placed your order you would be asked to pull forward where more vehicles are waiting to receive their orders.
After about a 15 minute wait for one milkshake that cost me $7.01. When it was finally delivered they forgot to include a straw. Plus it was wet on sides and sticky, no napkins. I did receive a straw after asking.
The worst part is why advertise that it’s a milkshake. Seriously you can’t consume it with a straw. Way to thick and not mixed. Ended up throwing it out. Maybe I expect to much. Just wanted a milkshake not a ice cream that you needed a spoon to eat. I was driving.
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Google
Horrible service. 40 min for 2 blasts and a milk shake. It’s 9:40pm got here a little after 9pm on 6/24/22. You have officially replaced McDonald’s in Williamsburg as the worst fast food experience ever.
It’s now 10:06pm and we have received two wrong orders. This is abject incompetence. We are leaving. Oh and the teen white girl with brown hair needs to find a job that requires less intelligence. Apparently repeatedly saying we ordered two sonic blasts and a milkshake is too difficult to remember.
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Google
Felt the need to write a review to share my concern with others. Our burgers were over cooked and tough to eat. My husbands burger had a piece so tough that he thought he chipped a tooth. We did not finish our meals. Our biggest concern was we found an unidentifiable object in my husbands sweet tea…. Sorry to write this poor review but I would not recommend. Only good part were the tater tots and our food runner was pleasant.
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Google
Listen, I NEVER leave bad reviews. I’m all about being understanding and patient but kind of over it w/ this sonic. They’re consistently wrong, but I take the wrong orders as opportunities to try something new! (Glass half full), however I went there when they were very clearly open and they said “nope we’re closed, sorry.” I’ve worked at restaurants for years.. I get maybe saying you’re closed if someone shows up 5-10 mins before closing. But almost 2 hours before closing is just d-u-m-m dumb.
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Waited in line for 10 minutes. Waited another 20+ minutes after they took my money. After 30 minutes of burning gas waiting in the drive thru lane they come out tell me that the ice cream machine in not working, so no milkshake with my dinner and still no food either. I told them to refund my money! Left upset and hungry!!!
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Got our food home, not only were the burgers burnt to a crisp, we didn’t even get the right burgers. Somehow we ended up with 2 double cheeseburgers with bbq sauce, mayo and pickles. Not even close to our orders. Now we have food we spent money on and can’t even eat.
Google
I wouldn’t give this a star at all if the was possible. We ordered 3 items a limeade slush, a small cookie dough master blast and a medium Reese’s master blast. We got the medium blast and the slush at the window, and then waited 40 mins for them to bring out the wrong item and say they could remake it. At that time we asked for a refund for the 1 item, and the girl said she’d be right back. Instead another girl came out 5 mins later and asked what we needed. Instead of conveying the issue appropriately I assume she just grabbed a manager. I have over 5 years of customer service experience myself and usually I just let things like this go, but this was inexcusable performance when there were at least 7 employees inside at the time for a SMALL ice cream. Beware of this sonic.
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Google
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