Chipotle Mexican Grill

The food is good at Chipotle, a cut above most fast food... But they really need to fix their timing for online orders. Don't say the order will be ready at 7:10 and then it's not ready until 7:20...it's really annoying. Just quote an accurate time and try to beat it, rather than leaving folks waiting.

Restaurant is literally down the street from my job. Ordered from Door Dash and when it arrived, everything was cold. I ordered a salad bowl and got 5 pieces of lettuce (literally) and a handful of spinach (which I've never gotten in a Salad Bowl before). Salsa was not included that I asked for either. Was given a teaspoon full of vinaigrette, but the container was twice a large. Portion was way smaller than if I would've went into the restaurant. Was unable to get anyone on the phone because obviously they only have the automated thing to take orders. Horrible!!!!!

Today, I walked in and up to the counter to order. Two young ladies stood there talking to each other without once acknowledging me or offering to help me. It was so strange that I walked back the same way I came, to give them time to at least realize that they had a customer, and they both walked off as if I had interrupted their much needed conversation. After this, I was advised by another rep that they were only accepting online orders. Very much a waste of time and one of the rudest visits I have had anywhere in a while.

I guess I'm just done with this location. Every time I order online its messed up or missing something. one time it was missing an entire bowl. tonight it was missing two bags of chips. the bowl I got tonight was the worst I've ever had the steak was gross and I couldn't even eat it. won't be ordering from them again.

To start, who doesn’t love chipotle. I mean the price to quality and the price to quantity is amazing. Bowl, with tortilla on the side is the way to go. I personally like half chicken half steak with basically everything that is included. The staff here is friendly and the food is always good quality. For example my tortilla ripped while being heated so they gave me a new one without me having to ask. This location also isn’t usually that busy which is nice if you want to grab a quick bite. Definitely will be back to this location.

Can't speak very highly of the staff. It wasn't that busy and trying to get my online order done was painful. I could have walked in and been out faster. Ended up having to wait 20 minutes past the pickup time. The extra chicken order would have been hard pressed to be a single order. Please do better.

No, no, no, just no. This is the rudest staff! There was four or five people working the line when I came in and they said they were only excepting online orders at that time, so I ordered my burrito bowl online and sat there in the restaurant waiting. My app never alerted me that my meal was ready so I walked up to the counter and asked the person if they could check the orders that were waiting behind the counter, my order had been waiting there, the person put the bag on the counter and walked away without even looking at me. This is the second time I’ve been here in a month I had the same awful experience before with their customer service and was giving it another chance thinking that maybe they were just having an off day. Well once again I was never acknowledged except being told that I could not order my food there that I had to do it online, never told that my order was ready even though they knew that I was sitting there ordering it and I was the only person sitting there in the whole store, and then when I asked them to check to see if one of the orders on the shelf was mine they didn’t even acknowledge me at all not even looking at me and didn’t even say thank you or goodbye or anything. I will never come back to the store and I will make sure that everyone I talk to knows not to go to this location we have one on the next block and I’m going to tell them to go to that one instead . Chipotle you need to shut this location down and re-educate the staff on customer service!