Papa Murphy's

Recently, I ordered a pizza online for pickup. When I arrived to grab my pizza, I was right about to get my toddler from the car so we could go grab the pizza. A man who was still sitting in his car said that he'd be willing to keep an eye on my son while I ran in quick to grab my pizza. I kindly declined since I didn't know him personally. I brought my son in, we picked up the pizza and went back to the car. I noticed the same man walk into Papa Murphy's and walk behind the counter. So, he was obviously an employee or maybe even the franchise owner. So I'm incredibly grateful for the kindness this man showed. It speaks well to the kind of people that work there. I'll always be a customer to this location.

I gave a 2 because the food is always good but their service at the Chaska location sucks. Go to the Shakopee or Eden Prairie locations instead. When I've gone to order in person on 2 separate occasions, the manager who was working the register was plain rude, seemed annoyed by my order and use of a coupon. A few days ago I ordered online and meant to order for the Eden Prairie location but accidentally ordered to the Chaska location. I called them immediately to cancel the order but the kid who answered said he didn't know how to do that and to check the website. I checked the website and there was no way to cancel. I called again and the kid again said he didn't know how to cancel and there was nothing he could do and asked if I could come to pick it up at Chaska instead. I said I would check the website again. I found under contact us on the website that for changes or cancelations, call the store. I called a 3rd time and told him what I found. He told his manager finally, and then told me the manager would call me back since they were too busy. I get it, its a Sarurday night. He did call me back an hour later and told me they would refund. I don't see the refund yet to my account but I know it takes a few days. I am giving them a 2 because they suck at customer service and there is absolutely a way to cancel orders. Train your staff better maybe. EDIT: I increased the score to a 3, because I entered a complaint to the website about not receiving a refund but they called me timely to apologize and issue the refund! I spoke to Scott who was awesome, not sure if he is from this store or from corporate, but I give him a 10/10.

2 stars is generous. I’ll give two because when they get it right it’s enjoyable, but if you have an order issue you’ll likely be out both the money paid, and the items missed. If you really want Papa Murphy’s, go to Waconia! Dominos, Sarpino’s, and Detellos are also fantastic options here in Chaska. Last 2 months Chaska location got 6 reviews: 5x one/two star reviews, and 1x three/four/five. That’s a satisfaction rate of 17% in 60 days 🤣 This past visit was the last $50 our family will ever spend there. To start, my daughter was sad because her Mini Murph pizza didn’t have the usual tattoo (nor cooking instructions). The real issue: On his way home, my husband picked up the order I submitted. Employee was annoyed when husband gave name for pick up. He was pointed and said “Online orders on the racks”. My husband took the items labeled with our name and order number. Order was on the upper rack. Icy roads from freezing rain, FYI. Once home realized we didn’t have the four salads, so called the store, told them what happened, and politely asked if we could get a refund so we could avoid the 20min icy drive back. The manager (Glen) shut us down on refund, said it was husbands fault, because they were (apparently) on a lower rack. Glen raised his voice, spoke over me, and then hung up. Called back, and he refused to talk to us. GM (Serena) was onsite, employee took my info, said she would call before leaving. Didn’t happen. Had to drive back to get our $24 worth of salads. Remember how the pizzas were on the upper rack? My husband found the salads on the LOWEST rack, in a BAG with NO label. Yeah. Totally our fault 😂

Horrible service! lady that was helping us was very rude, and refused to make us cheesy bread ,and when my friend ordered a salad refused to make it! It takes 2 minutes to make cheesy bread and a minute to make a salad it's your Job! We are not impressed at all I called the waconia location and they right away said "yeah of course we'll make it for you" and they're going to have it on hold by the time I got there! I will not be returning to this location! In my opinion make the trip somewhere else! I'd also like to add to this discovering that all of the meat on our pizza and my friends pizza was warm! And couldh made us all sick! While we were at Papa Murphy's in waconia they were nice enough to replace it! Do not go to chaska location! Ps. I would also like to add that there was no washing hands in-between pizzas and no masks being worn.

Totally used Papa Murphy’s as a bail out tonight. Needed some ordering assistance as I’m not familiar with their menu. Staff was helpful, kind and professional. Ingredients were fresh. Pizza was great and we ended up with some extra family time tonight. Thanks guys! PS— I think they’re hiring also. Apply through their website.

I am a bit disappointed with Papa Murphy’s (Chaska Location). Wanting to support local restaurants, my family decided that Sunday of Memerial Day weekend we would order a take’n’bake pizza. We always just get cheese to make everyone happy, however as I call at 7:10pm, I am told that they are not taking orders since they close in 5 min. I asked what time they close and was met with the answer “7:30pm”. Since I live ~5-7min away, I knew I would not be keeping them late, and politely told that to the employee who answered the phone, but was abruptly told “can’t do it, we are closed”. As the call ends, I check the time and see it is only 7:12pm. Needless to say, our entire family was certainly disappointed. Looks like we are finding some other way to get pizza tonight.