Review Chick-fil-a - Charleston

Food is good but service is inconsistent. My 3 kids and I went through the drive-thru at 5pm on a Tuesday evening. It was busy, so we spent 30 minutes in line to get our food, and when our order arrived, it was partially incorrect. It wasn't a huge deal, they just got the sides wrong and left out the salad dressing. After 30 minutes of waiting, I was happy to get out of there so I did not bother trying to correct the issue.

Hearts in the right place! Perhaps the mobile line should be restored back to it's original design...they could use the bypass lane for mobile orders. That being said,it's still in the forefront for the best service in town!

It’s the holiest of chicken that you may not partake in on Sunday’s. But 6 days a week, it’s delicious

Jayden was amazing. Online order, mobile order etc can get confusing when you may or may not be the one placing the order. I have been here countless times and for the first time someone helped me understand the most efficient way. Thank you Jayden for your exceptional customer service

Pickup line was long and slow. As we drove to pickup area we were told to pull forward a d wait as our order was not ready. Chicken sandwiches should come with a better option than pickles or nothing.

In a world where customer service often falls short, Cierra at Chick-fil-A stands as a shining beacon of what true excellence looks like. From the moment I reached the drive-through, Cierra’s professionalism and charisma were immediately apparent. Her ability to handle orders with unparalleled efficiency and accuracy is a skill that can only be described as masterful. What sets Cierra apart is her extraordinary ability to connect with customers. Even through the brief interaction at the drive-through, her genuine warmth and friendly demeanor made a lasting impression. Her attentiveness to detail in taking my order was remarkable, ensuring every preference was noted, which resulted in a perfect meal tailored just for me. Cierra’s communication skills are exceptional. She articulated the menu options clearly, making recommendations that demonstrated her extensive knowledge of the products and an understanding of customer preferences. This level of personalized service is a rare gem in the fast-paced fast-food industry. Moreover, Cierra’s multitasking abilities are noteworthy. She managed a busy queue with grace and efficiency, all while maintaining a cheerful and welcoming atmosphere. It’s employees like Cierra who elevate a brand, turning a simple transaction into an enjoyable experience. In an era where companies vie for top talent, Cierra is the epitome of an ideal employee. Her blend of impeccable customer service, deep product knowledge, and the innate ability to create a positive, lasting customer experience is a valuable asset. Any business would be fortunate to have someone of Cierra’s caliber on their team. Chick-fil-A, you have set the bar high by having Cierra on your team. She’s not just serving food; she’s crafting experiences that customers will remember and return for. Cierra is more than just an employee; she is the pinnacle of customer service excellence.

I had a great experience today at this Chick-fil-a location. Alexandra was a very helpful and efficient team member who placed my order and my food came out fast and fresh!

Every time I’m in this location there’s one SUPER STAR… his name is JACOB one of the supervisor/Mgrs !!!! He always makes sure I’m taken care of fast and friendly. He motivates others to succeed in there job as he performs his duties top notch !!! He deserves recognition and praise from his boss… I would hire him in a heart beat. In a time when fast food employees are subject to many Karen’s out there and short staffed he seems to find a way to make it happen. Thanks JACOB for making my visits to this location always a pleasant one.

We opted for the drive through. The poor teenagers have to brave the cold standing outside to take our order. They are very efficient. The sandwiches are hot and tasty. We certainly will return.

I mean we all know what to expect when going to get some of the lords chicken 👌🏻. Staff are always polite and fast as always. Kinda blows my mind how they managed to make the drive through experience so much faster than it ever has been, anywhere.

Thanks again Chick-fil-A for another crisp spicy deluxe with fresh veggies on top! New cashier had 2 training managers teaching and still managed to make order fast and came out quickly with smiles! I hope fast food sees yall and takes in some of the business solutions here locally!

Reliable quick food. Stoped by here while traveling and got the same service as back home. Moved us thru quickly even with a long line and served food with a smile.