Subway

I used to love Subway and have gone to the one on Governor's Drive for many years. We had a bad experience a few months back so my husband and I quit going but decided to give them another try today. It was the worst I have ever had. They got our order completely wrong and I could not even eat the salad. It was a buffalo chicken salad and had lots of meat, but it was drowned in the sauce and had hardly any veggies in it. it only had spinach, no lettuce, and no ranch dressing. My husband couldn't finish his sandwich either. I doubt i will ever go back.

Young child working who had no idea what he was doing. Small child of the workers sitting in a booth with a bucket of cheese balls. Rating of 79 displayed on the wall. Worker was wearing a oversized sweatshirt and knit hat and had sweat pouring off of him. Second work r in the back room who told me they did not have a subway melt until I told him what was on it. I was starving and I am just hoping I don’t get sick from this sub.

I am so disappointed because I’ve gone to this subway many times. The female manager is almost always the only one working during lunch when it gets slammed! Today I did curbside pick up and an older gentleman brought my sub out but was missing my chips and drink. He said “ma’am you need to go inside and get those yourself.” Um. What? That’s the customer service for curbside pick up? So I go inside and try to explain how there’s no point to doing curbside if I need to go in and get my drink and chips. Literally makes no sense. He said “how am I supposed to know what you want to drink?” I said “it’s here listed on the receipt!” I felt like I was in a twilight zone because I am not the kind of customer to complain. He then goes “well I’m supposed to be on vacation anyways, that’s the manager,” as he pointed to the only woman in there and then walked to the back. So my suggestion for the store was don’t offer curbside if you can’t accommodate your customers with this service AND use good customer service?! This guy was so rude. The manager explained he doesn’t normally work at that store, so obviously they were short. But jeez. That shouldn’t be my problem. I would give only one star but that manager is always so nice and works really hard. She deserves more. Also the sanitation rating is currently 77 (C) so that’s upsetting. Will not be going here again because of today.

The staff has recently changed they are slow too slow to wait yesterday I walked out today I tried again I waited 30 minutes in a line of 3. They were out of my favorite bread. I had a substitute bread which was not fully cooked. I didn't realize it until I got home. I went ahead and ate it and it made my stomach hurt. They were out of three different vegetables... And they were out of two different in the dispenser.