Dunkin' Donuts

Went in at 9am May 24th 2022. Place was empty except for one person in front of me. Saw at least 3 people working behind the counter. The guy in front of me had been standing there since before I walked in. I stood there waiting for close to 10 minutes. No one ever acknowledged me or the guy in front of me. Two workers looked right at us. No help. I had been in a few days earlier while it was really busy and the service was great. One star for sluggish, inconsistent staff.

On National Donut Day 6/3/22 I ordered 2 dozen donuts and a box of joe to be delivered to the hospital nurses station for the nurses caring for my brother in law. Only 1 dozen donuts and coffee were delivered. The Uber driver stated that the teenaged staff working at pick up were goofing off and unorganized. The place closed so I was unable to get 2nd dozen! Very disappointed in both Dunkin’ and Uber eats for this whole delivery disaster!

In my opinion it is a 4.5. Obviously they have donuts and they are good. I would highly recommend getting the Iced Coffee with French vanilla pumps in it. Also hot chocolate is amazing. As a predecessor to the Krispy Kreme that closed on Franklin Street, it has lived up to it, to the best it can be. Ain't nobody better than Krispy Kreme. But Dunkin is a good replacement for the town.

I don’t mean to be rude or anything, but a co-worker of mine came to grab two dozens of donuts from this specific Dunkin D... She walked in with a $100 bill, but unfortunately, we couldn’t use it as they don’t accept anything above $20. My co-worker didn’t see the sign as it was on the right side, as your waiting for the order, rather than being in the front where you order. We asked if we could break it, like order more dozens get some change back- The manager replied yelling across the room saying “not happening!”. Her sister and a group of friends were also at Dunkin Donut at the time, so she asked if she could pay for their order since it was a $100.. The manager still said no rudely, told her she isn’t getting her pocket money out to change her $100 to broken cash. My co-worker had to head all the way back home to grab some spare cash, and pay the rest on Apple Pay, since they wouldn’t even let her buy more donuts than two dozen, just to get the spare cash back. (Today January 24th: 10:00am-10:30am) Another time my co worker had came here to order some donuts before they closed, like 2 hours before- They immediately threw away all the donuts and told her there isn’t anymore and that they are closed! 2 hours before closing, they threw everything away! Two of THE worst experiences!

Whoever manages this building should be glad they have the tram that worked today……. They were short staffed and still treated the customers with respect and aim to please. The place was packed with people waiting in a line from the register to the from door……. But because of there resilience that had minimal outburst from customers wanting there Joe ☕️