Burger King

Improving! In the last several months, I have seen a marked improvement in getting hot fresh food served quickly at this store. My food was ready by the time I filled my drink, restaurant was clean. No complaints, which is a lot more than I can say about other fast food (including other BK stores).

We visited this Burger King location for lunch. My wife said she was not real hungry and got a double cheeseburger combo while I got the chicken sandwich combo. She got small fries and drink while I got medium. The food was prepared quickly and we ate in the dining room. The total bill was $17.29. The food was hot and fresh and the service was friendly. We noticed a "No Loitering" sign in the lobby and keypad locks on the restroom doors which suggests that this location has a problem with too many non-customers visiting the business without spending money.

So I haven't eaten at a Burger King for over a year and decided after hearing about a supposed vegan bacon burger being offered at certain locations I would give Burger King a shot. I've had the Impossible Burger here numerous times. When I went in today I asked the manager who was running the drive-thru and the front register if they had the vegan bacon burger I had heard about, she said no. I said so you only have the Impossible Burger and she said yes. I said okay and I have a BOGO. She rang me up and within a few minutes I received my order at which time I checked the receipt and looked in the bag and something wasn't right. Just to verify, I asked her if these were Impossible Burgers and she proceeded to tell me no they were not that they were regular Whoppers. I said oh, that's strange because I'm pretty sure I asked you about the Impossible Burger and that's what I ordered. She said she thought I just meant the regular Whopper after telling me they didn't have the vegan bacon burger. Besides that little issue, everything else was fine. I just found it odd that somebody would ask about a vegan bacon burger but then get rung up for a regular burger. That's really my only issue. Again, I don't blame her for not assuming, but I would prefer to assume if someone asks for a vegan bacon burger, they're going to want a vegan burger regardless. They're not going to want a regular Whopper even if they aren't vegan. It's just my way of thinking nothing against her, nothing against the company. They replaced the two regular Whoppers with the Impossible Burger quickly. I did feel bad that the two Whoppers were not going to be sold but instead thrown away which is an unfortunate loss. But again I guess it was just a misunderstanding or miscommunication whatever you want to call it. No problems there.

There is a Burger King literally one street over from my house but I always choose this one because I have never had a bad experience here. Food is always up to par and the customer service by the supervisor and the dude that work the drive thru has always been fantastic. I'm always too lazy to do the receipt surveys but next time I go, will be probably be tomorrow again, I will have to fill that out to give them props.