Whataburger

Zero stars should apply in the case of this Whataburger. I got the "coleslaw Burger" And it was the worst burger I've had in my life. I wish I was joking I only ate about three bites, gave the dog a bite and threw the rest in the trash because my dog deserves better(Not even joking). Then I went another time(8:18pm Sunday) and ordered curbside & waited for 20 minutes & they never came so I had to pull around & wait in the drive thru 30 minutes which defeats the purpose of even having a curbside service.I ended up having to wait 47 minutes for a curbside order place was placed for an advanced time. Worse burger ever & one of my worse fast food experiences ever

I visit this location and went to the drive-thru today. I waited in line 7 to 10 minutes and bit down in my burger and it was totally cold and the meat was cold as well. I ask for the manager and the little girl working refused to call the manager she grabbed a bag and said okay we're going to fix it over and I told her no I need you to cook the meat fresh. I waited another three to four minutes for them to redo my burger. Somebody came at the building and the burger was barely warm. I will not be visiting this location again. Do yourself a favor don't waste your time or your money

Rude child working the drive thru, u don’t have to be happy about taking the order but you gonna have some respect. The drink was watered down and nasty too I doubt they are servicing those drink machines right and the food wasn’t even cooked all the way. Whoever is managing this place is NOT doing their job. Also woman at the window just handing out food not saying a word. I don’t remember this location ever being this bad but not coming back. Also I love how there’s not a survey portion at the bottom of the receipt anymore lmao I can only imagine why.

Five employees standing and sitting around in the vey dirty lobby. No straws, lids, food everywhere, no one working the front counter, tea urn leaking down the counter almost to the door, food and trash all over in the cooking area. Health inspector should drop by for a visit about now. Looks like a fun place to work.

The food was delicious, but while waiting on order men's restroom had flooded. There were NO signs indicating restrooms were closed. It was disgusting to walk in water in the dining area where you order. Also, manager knocked on women's door while lady was in restroom telling her she shouldn't have been in there because it was flooded. Well I was waiting on my food, and before the customer walked in the ladies restroom, there was NO signs indicating the restrooms were closed. Manager starts barking orders at employee to hurry and mop, and place out of order signs on the door. I guess worker wasn't fast enough so she got a broom, and started sweeping the water away herself. Meanwhile, customers were waiting to order at the counter being ignored by all the other workers. Next, manager walks behind register and starts taking orders while telling employee she would have to close dining area down because of the water. I am sure manager did not wash hands before touching the register and handing customers their orders! I was at the Cedar Hill location on Beltline right in front of Kroger at 3:30 pm on Saturday, April 9th. Finally, this is the slowest Whataburger I've ever been to. Everytime I visit it is always slow in getting your order whether you're in the drive-thru or go inside. I will not be coming back!!!

The manager/supervisor Ms. Kimberly refused to complete an incident report this morning Saturday, April 2nd, when a cup of hot coffee splashed over my hand immediately after the drive-thru window worker passed it to me. The worker never acknowledged what happened as I screamed in disbelief and pain; so I asked for her manager. I expressed frustration saying whoever made my cup of coffee didn't secure the lid. I had to ask the worker to take the cup back and give me napkins (as my hand was aching and trembling). I asked for an incident report; but to my dismay, Ms. Kimberly said the coffee "should not have been hot and she couldn't do an incident report unless I'm blistered. I'd have to come back later if my hand blisters." Unbeknownst to her, that was very insulting to my intelligence. It quickly became obvious that I was not communicating with the appropriate person. They had not given me my food; so I requested a refund and left. I will contact corporate and/or the general manager to have the incident handled professionally.