Krystal

Store was out of several items and pre-ordering food on the app was unavailable even though there were 45+ minutes until close, but the very friendly service made up for a lot. M Also, this visit was the first time I EVER received “fresh from the fryer” fries with my order. Although, I’m kind of disappointed because the bar was definitely raised.

It was good, though the drive-thru experience was very slow. Over 5 minutes per car. I haven't been to a Krystal in a few years, and nearly everything was exactly as I remembered. Just got a sackful and some fries. The burgers were warm and soft and steamy. What threw me for a loop we're those fries. They were battered! In, like, fish fry batter! It tasted like Long John Silver's. Don't get me wrong, they tasted pretty dang good. But they were definitely even worse for you than normal fries. The grease coated your mouth. I can't decide if I like them more or less than just regular natural-cut fries. But they were not bad at all.

Does higher up management really knows what's going on with the drive thru in Cartersville, ga they have got, to be kidding me with 20 min per car wait time. I couldn't make this up. The owner must not like to make money, obviously. Drive thru service should be ashamed of there self's to call this "fastfood". Your losing money "sir" if it was my business that would be concerning. Ridiculous. Come sit, at your restaurant just once, without your employees Knowing your here an good luck on getting your food hot or in a "fair" reasonable time..the worst fast service in this town. Hands down!! I'm sure other ppl agree.

Customer service was very poor. Lady at drive through put me on hold for close to 15 minutes while I waited to verbally ask for my order (I was the only person in line). The ice cream machine was closed early (I wasn't able to order a chocolate sunday). Lady at checkout was snippy with me and wouldn't give me any condiments with my burgers after I politely asked for them. Waffle House would have been a better choice! 😀